In-app gamification: how Sephora is reinventing its m-commerce

In-app gamification: how Sephora is reinventing its m-commerce

The smartphone has become the primary daily touchpoint. In 2024, the world counted over 5.6 billion d’utilisateurs unique mobile users. This channel now represents nearly 70% of the global population.

Yet, capturing and holding attention on smartphones remains a complex challenge. Consumers face constant digital fatigue. To stand out, brands must design immersive and engaging experiences.

The aim is threefold:

  • Drive downloads: turn a curious visitor into an active app user.
  • Maximize mobile engagement: offer personalized interactions through push notifications and exclusive content.
  • Generate incremental sales: convert screen time into concrete purchases, both online and in store.

In-app gamification directly addresses these ambitions. By partnering with Adictiz, Sephora enhances the customer journey on its application. This approach turns each retail moment into an engaging and profitable event.

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The mobile application at the heart of the relationship strategy

App downloads grew by 55% between 2020 and 2024. This channel provides a prime environment for beauty brands.

An optimized and personalized customer experience

A native mobile application ensures a much smoother navigation than a website. At Sephora, logged in users instantly access their loyalty status and digital card. Configurable push notifications allow the brand to stay in touch at the right moment without overwhelming the user.

A natural omnichannel bridge

The app does not replace the physical network, it complements it. It drives store footfall through exclusive offers or personalized appointments. The brand thus uses mobile as a continuous link between home and retail locations.

The interactive levers deployed by Sephora

To engage its community throughout the year, the brand deploys various gamified formats tailored to its customers’ expectations.

The educational quiz: boosting skincare cross-selling

In France, the brand designed a skincare campaign powered by an interactive quiz. Users tested their knowledge while receiving tailored recommendations for their routine.

This activation generated direct synergies across channels:

  • Tailored product recommendation embedded at the end of each game.
  • Distribution of a discount voucher redeemable directly in store.
  • In store expert advice to guide participants toward their final selection.
Sephora-Quiz-desktop
Sephora-Quiz-mobile

Why in-app gamification works for the brand

Integrating gaming within a mobile application delivers long-lasting results by leveraging three major strengths.

The gamified experience immediately strengthens the connection with the community. Rather than passively viewing content, the user takes an active role in navigating the app. This immersion builds a solid relational bond, far removed from ad fatigue.

Technical integration ensures a seamless journey. Thanks to WebView technology and deep links, players never leave the app ecosystem. Those who do not have the tool are automatically redirected to the Apple Store or Google Play Store.

The interactive format directly supports commercial conversion. Entertainment is not an end in itself. It comes with targeted incentives such as loyalty perks, discounts, or exclusive prizes that promptly trigger a purchase.

The Holiday Game: a successful international rollout

For the holiday season, Sephora orchestrated a major campaign deployed simultaneously across nine European countries.

Sephora-Catch-them-all

An accessible and festive mechanic

The brand relied on its Holiday game in the form of a Catch-them-all. This activation featured the Christmas visual identity and the iconic stripes of the brand. With 90% of players on mobile, the format offered an intuitive journey: a brief tutorial, a dynamic gaming session, then a lead form before the prize reveal. The campaign combined digital visibility with a physical presence across selected store windows in France.

High precision technical security

The main prize featured electronic gift cards. To secure the operation, the Adictiz gamification platform
interfaced directly with the official gift card provider:

  • Real time API activation as soon as a prize was confirmed.
  • Anti-fraud guarantee through inactive cards stored beforehand.
  • Immediate availability of the voucher for instant use online or in store.

A rigorous adaptation to local constraints

The project relied on a single master framework, adapted to comply with the rules of each market:

  • Journey adjustment with or without instant win mechanics according to national laws.
  • Local data hosting specifically configured to meet strict Italian regulatory requirements.
  • Local data hosting specifically configured to meet strict Italian regulatory requirements.

This year end campaign generated remarkable digital traffic. Above all, it recorded a high basket top up rate:
winners spent amounts well above their gift card value to treat themselves.

Experience shows that leveraging a catalog of interactive mechanics alongside advertising channels such as Adictiz Ads sustainably transforms mobile commerce into an engaging and profitable experience.

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Banking and insurance: how about a solution to your pain points?

Banking and insurance: how about a solution to your pain points?

Banking and insurance are evolving in a fast-changing environment. Between complex products, strict regulations and communications that are often perceived as austere. The relationship between brands and their customers remains difficult to energize.

However, the banking marketing strategy can take advantage of gamification to overcome these obstacles. By introducing interactive mechanics, these sectors can transform technical subjects into fun, memorable experiences.

More engaging and educational, this approach facilitates customer acquisition, loyalty and the activation of new services. In this article, we explore the different uses of playable marketing. And share inspiring examples of how to integrate play into the heart of banking and insurance campaigns.

The main pain points of the banking and insurance sector

Banking and insurance are evolving in a context of intensifying competition and rapidly changing customer expectations. A number of challenges still hamper marketing performance in these sectors:

  • A complex acquisition: financial and insurance topics are not considered very engaging. The average conversion rate of digital campaigns in this sector is therefore generally well below the e-commerce average.
  • Lack of customer data: in the banking and insurance sectors, the lack of fine-grained data collection blocks the personalization of services. And yet, 85% of customers expect an experience tailored to their needs.
  • Poor retention rate: a significant proportion of customers become inactive after opening an account or taking out an insurance policy. The vast majority of banking customers see their relationship with the players in these sectors as purely transactional.

These obstacles underline the importance to introduce more interactive and differentiating approaches to capture attention and create a lasting bond.

How does gamification fit into the banking sector’s marketing strategy?

Gamification involves integrating game mechanics into a non-game experience, such as a marketing campaign. In the banking and insurance sectors, it transforms themes that are often perceived as complex into interactive and engaging experiences.

Playable marketing has a direct impact on several strategic KPIs: acquisition rate, volume of opt-ins, engagement time, loyalty and customer satisfaction. By making the relationship more dynamic, it also enriches the data collection and facilitates CRM activation.

Here’s how the major stages of the customer journey (from brand awareness to acquisition and loyalty) can be enhanced by an adapted play mechanic.

1. A playful presentation of offers in banking and insurance marketing

Presenting a banking or insurance offer in a playful format is more attention-grabbing than a conventional document. Instead of receiving a static brochure, customers enjoy an experience that encourages them to explore the offer.

Interactivity intrigues (and therefore increases the open rate of email campaigns), encourages discovery and facilitates understanding of the benefits. The more time spent, the greater the memorization of the message takes root.

The example of Nickel is a case in point. To promote the personalization of its bank card, the brand used an interactive advertising format based on a Wheel of Fortune. Users choose a card color, then discover the offer through an adapted message.

The result: over 9 million impressions, a display rate of 85% and a click-through rate of 7.7%, well above the usual 0.46% traditional display formats. This immersive approach enabled Nickel to combine visibility, memorization and sales performance.

nickel-banking-marketing-strategy-mobile

2. Boost awareness of banks and insurers through gaming

The game attracts attention by making communication more lively and participative. Unlike a traditional advertising message, it creates a moment of interaction that maximizes the time spent with the brand and improves the memorability of its message. In a world perceived as austere, this differentiation is a real lever for boosting branding.

The example of Corum L’Épargne perfectly illustrates this approach. To boost its brand awareness and recruit new leads, the brand has set up a mechanic combining forms and Customizer. The game allowed participants to immerse themselves in the world of the brand, while highlighting its commitment to sport.

corum-l'épargne-world-cup-desktop

3. Animate your audiences and enrich your CRM to offer personalized customer experiences

Interactive games bring audiences to life by creating an entertaining and engaging experience. They facilitate the transmission of educational messages, which are often complex in the banking and insurance sector, while encouraging participation through attractive rewards.

At the same time, they pave the way for first-party. This information, gathered in a non-intrusive way, feeds the CRM and enables us to offer personalized, more relevant and therefore more effective customer paths.

The example of Corum L’Épargne illustrates this logic. Its campaign, relayed via Adictiz Ads, generated qualified traffic and enriched its CRM database. The activation was not limited to simply making contact: it provided useful data for getting to know prospects better and adapting communications. This strengthened link, built on a positive experience, improves conversion rates and long-term loyalty.

corum-l'épargne-world-cup-mobile

4. Playful mechanics to reactivate dormant customers and build loyalty

Many banking and insurance customers become inactive after opening an account or taking out a policy. Gamification enables them to be re-engaged through interactive experiences, attractive and non-intrusive.

A game linked to an exclusive reward or loyalty advantage encourages the return of dormant customers and rekindles interest in the brand’s services. These mechanics reintroduce an emotional bond and facilitate reactivation via CRM, by delivering personalized offers at the right time. The result: improved customer loyalty and reduced churn.

Why changes in the industry show the limits of traditional marketing

Traditional marketing in the banking and insurance sectors remains unengaging and is often perceived as austere. Messages are focused on security and compliance, lack pedagogy and don’t encourage users to interact with brands.

This lack of interactivity reduces players’ ability to collect useful data to personalize their users’ experience. At the same time, the multiplication of digital channels increases contact points, but without engaging mechanics, customer relations remain fragmented.

As a result, loyalty is limited, leaving room for growing volatility among new consumers, who are more inclined to turn to neobanks and insurtechs which are perceived as more responsive and innovative.

The game doesn’t undermine the banking or insurance message. On the contrary, it makes it more attractive, intelligible and memorable. Every interaction becomes an opportunity for activation, conversion and loyalty. By integrating our gamification mechanics, you can boost your marketing campaigns and communicate more effectively with your audiences.

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

Attention time: the true driver of marketing performance

Attention time: the true driver of marketing performance

Attention time has become a central issue in digital marketing. Faced with advertising saturation, capturing and retaining a user’s attention determines the effectiveness of campaigns. This article explores interactive levers, including gamification, to extend this exposure time and improve conversion.

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What is attention time in marketing?

Attention time is the duration for which an individual remains focused on content. And this before shifting their gaze or interest. In marketing, it measures a brand’s ability to maintain a prospect’s or customer’s interest. For example, on a message, a visual, or an interface.

According to Microsoft, the average attention span has reportedly dropped from 12 to 8 seconds in just 15 years. That is less than that of a goldfish. Even if this statistic should be put into perspective, it highlights a clear trend. Attention has become volatile and difficult to mobilize sustainably.

Why is attention time an essential KPI in marketing?

Attention time reflects a brand’s ability to capture and then retain a user. It is not a superficial indicator. The longer a person remains exposed to a message, the more they understand it, memorize it, and can take action.

This engagement is a strategic data point. It is not limited to a superficial signal: it triggers concrete actions. This feeds the data available to a company to better understand its audience. During a game, for example, the time spent, the answers given, and the preferences expressed enrich the CRM database. These behavioral signals make it possible to create finer segments. But also to script more relevant follow ups and to personalize messages.

Attention is also a direct lever for conversion. An attentive user is more likely to click, explore an offer, and ultimately make a purchase. Attention thus becomes a marketing asset. It allows for better message delivery, enhances a proposition, and influences the decision.

That is what Electrolux did when launching its eco-responsible range. The brand deployed an interactive game of the type Slicer to capture the attention of its target audience. And this allows for focusing on the promotion of these products. As a result: this operation generated new qualified leads and revealed the participants’ purchase intentions. Additionally, this has stimulated traffic to the brand’s e-commerce site thanks to the vouchers offered as prizes. The captured attention thus translated concretely into sales.

attention-time-electrolux-mobile
attention-time-electrolux-desktop

How to measure your audience’s attention more accurately?

Measuring attention time is no longer limited to click through rates. New indicators allow for a more precise analysis of how content is perceived and used.

  • actual engaged time, which measures the duration during which the user actively interacts with the page,
  • heatmaps, which reveal the most viewed areas,
  • the scroll rate, to know how far the content is read,
  • eye-tracking, used to evaluate visual attention points on a page.

These tools make it possible to detect what captures (or does not capture) attention. They offer a concrete optimization basis for improving UX, adjusting formats, or repositioning messages. By relying on these attention indicators, brands can adapt their marketing materials to make them more engaging and effective.

For example, actual engagement time highlights the formats that hold the most attention. If a landing page records a very short viewing time, it may indicate that the message is not clear or that the user cannot find what they are looking for. The brand can then rethink this page: simplifying the text, adding visuals, or inserting a mini-game to introduce the offer in a more interactive way.

Another concrete case: scroll depth . If the majority of users do not scroll past 30% of the page, the CTA (call to action) placed at the bottom is ineffective. It then becomes relevant to move this CTA higher up or to duplicate it in several places. One could also reorganize the content to provide quicker access to the essentials or insert an interactive carousel to encourage users to go further.

These optimizations, based on real attention signals, make it possible to transform passive content into more engaging experiences, with a direct impact on marketing performance: better retention, more clicks, and higher conversion rates.

Marketing games: how to increase attention time?

Interactive formats, such as Quizzes, Pinballs or Surveys, capture attention in an active way by directly involving the user. This interaction creates a dynamic where the user becomes an actor, which stimulates their curiosity and their desire to progress.

Beyond the simple format, gamification often integrates a potential reward — a prize, an advantage, or exclusive content — which motivates users to continue the experience until the end. This promise of a reward keeps the user engaged longer, as they want to discover their prize or improve their score. This process increases time spent, strengthens engagement, and improves message retention by transforming simple exposure into an immersive and rewarding experience.

These mechanics integrate easily into a marketing or CRM strategy. They make it possible to identify an interest, pre-qualify a profile, or trigger an action. Each interaction becomes a micro-conversion. By linking these steps, the chances of generating a real conversion: such as a registration, a purchase, or a sign-up for a loyalty program, are increased.

For example: a user who spends 3 minutes on an interactive quiz or reaches a high score on a points based game reveals an interest or an affinity for the brand’s world. This first-party data (also referred to as behavioral signals) then feeds into CRM scoring and marketing automation scenarios (targeted follow-ups, adjustments to the offer sent via email, etc.)

Case study: Quick’s marketing campaign

Take the example of Quick, which used a mobile campaign centered around Tony Parker used a Playable App in the style of Outrun for a mobile campaign centered around Tony Parker. The objective was twofold: to generate qualified leads and recruit new members into its loyalty program. The operation gathered nearly 4,000 registrants in one week, 69% of whom opted in. 250 participants joined the loyalty program, directly meeting the conversion objectives.

But what interests us here is that users spent an average of 6 minutes on the game, an attention time far exceeding the standards of traditional formats. This time spent is not anecdotal. It allows for a message to be effectively delivered, immersing the user in the brand’s universe and creating a stronger bond. The campaign thus illustrates how gamification acts as a driver for engagement and marketing performance by extending attention and triggering concrete actions.

attention-time-quick-mobile

How to attract a customer’s attention: standing out through gaming

Mini-glossary of attention time in marketing

  • Attention span: the length of time a user remains focused on a piece of content before moving on to something else.
  • Engaged time: the duration of real and active user interaction with a page or content (scroll, click, interaction).
  • Playable marketing: an interactive advertising format that uses game mechanics to capture and retain attention.
  • Scroll depth: a metric that measures how far a user scrolls down a page; used to evaluate the attention given to the content.
  • Cognitive load: the mental effort required to process information; content that is too dense or complex can reduce attention.

Consumer attention is becoming increasingly difficult to capture with traditional marketing formats, which are often perceived as static and repetitive. However, attention remains the key to performance and conversion. Investing in innovative levers, such as gamification, makes it possible to create engaging and interactive experiences that truly hold interest. To effectively reach your audience and strengthen their engagement, the playful and original mechanics offered by Adictiz provide a concrete and high performance solution. Take this opportunity to boost your marketing strategy and maximize your results.

Adictiz, the platform to achieve
your marketing goals