In-app gamification: how Sephora is reinventing its m-commerce

In-app gamification: how Sephora is reinventing its m-commerce

The smartphone has become the primary daily touchpoint. In 2024, the world counted over 5.6 billion d’utilisateurs unique mobile users. This channel now represents nearly 70% of the global population.

Yet, capturing and holding attention on smartphones remains a complex challenge. Consumers face constant digital fatigue. To stand out, brands must design immersive and engaging experiences.

The aim is threefold:

  • Drive downloads: turn a curious visitor into an active app user.
  • Maximize mobile engagement: offer personalized interactions through push notifications and exclusive content.
  • Generate incremental sales: convert screen time into concrete purchases, both online and in store.

In-app gamification directly addresses these ambitions. By partnering with Adictiz, Sephora enhances the customer journey on its application. This approach turns each retail moment into an engaging and profitable event.

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The mobile application at the heart of the relationship strategy

App downloads grew by 55% between 2020 and 2024. This channel provides a prime environment for beauty brands.

An optimized and personalized customer experience

A native mobile application ensures a much smoother navigation than a website. At Sephora, logged in users instantly access their loyalty status and digital card. Configurable push notifications allow the brand to stay in touch at the right moment without overwhelming the user.

A natural omnichannel bridge

The app does not replace the physical network, it complements it. It drives store footfall through exclusive offers or personalized appointments. The brand thus uses mobile as a continuous link between home and retail locations.

The interactive levers deployed by Sephora

To engage its community throughout the year, the brand deploys various gamified formats tailored to its customers’ expectations.

The educational quiz: boosting skincare cross-selling

In France, the brand designed a skincare campaign powered by an interactive quiz. Users tested their knowledge while receiving tailored recommendations for their routine.

This activation generated direct synergies across channels:

  • Tailored product recommendation embedded at the end of each game.
  • Distribution of a discount voucher redeemable directly in store.
  • In store expert advice to guide participants toward their final selection.
Sephora-Quiz-desktop
Sephora-Quiz-mobile

Why in-app gamification works for the brand

Integrating gaming within a mobile application delivers long-lasting results by leveraging three major strengths.

The gamified experience immediately strengthens the connection with the community. Rather than passively viewing content, the user takes an active role in navigating the app. This immersion builds a solid relational bond, far removed from ad fatigue.

Technical integration ensures a seamless journey. Thanks to WebView technology and deep links, players never leave the app ecosystem. Those who do not have the tool are automatically redirected to the Apple Store or Google Play Store.

The interactive format directly supports commercial conversion. Entertainment is not an end in itself. It comes with targeted incentives such as loyalty perks, discounts, or exclusive prizes that promptly trigger a purchase.

The Holiday Game: a successful international rollout

For the holiday season, Sephora orchestrated a major campaign deployed simultaneously across nine European countries.

Sephora-Catch-them-all

An accessible and festive mechanic

The brand relied on its Holiday game in the form of a Catch-them-all. This activation featured the Christmas visual identity and the iconic stripes of the brand. With 90% of players on mobile, the format offered an intuitive journey: a brief tutorial, a dynamic gaming session, then a lead form before the prize reveal. The campaign combined digital visibility with a physical presence across selected store windows in France.

High precision technical security

The main prize featured electronic gift cards. To secure the operation, the Adictiz gamification platform
interfaced directly with the official gift card provider:

  • Real time API activation as soon as a prize was confirmed.
  • Anti-fraud guarantee through inactive cards stored beforehand.
  • Immediate availability of the voucher for instant use online or in store.

A rigorous adaptation to local constraints

The project relied on a single master framework, adapted to comply with the rules of each market:

  • Journey adjustment with or without instant win mechanics according to national laws.
  • Local data hosting specifically configured to meet strict Italian regulatory requirements.
  • Local data hosting specifically configured to meet strict Italian regulatory requirements.

This year end campaign generated remarkable digital traffic. Above all, it recorded a high basket top up rate:
winners spent amounts well above their gift card value to treat themselves.

Experience shows that leveraging a catalog of interactive mechanics alongside advertising channels such as Adictiz Ads sustainably transforms mobile commerce into an engaging and profitable experience.

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Banking and insurance: how about a solution to your pain points?

Banking and insurance: how about a solution to your pain points?

Banking and insurance are evolving in a fast-changing environment. Between complex products, strict regulations and communications that are often perceived as austere. The relationship between brands and their customers remains difficult to energize.

However, the banking marketing strategy can take advantage of gamification to overcome these obstacles. By introducing interactive mechanics, these sectors can transform technical subjects into fun, memorable experiences.

More engaging and educational, this approach facilitates customer acquisition, loyalty and the activation of new services. In this article, we explore the different uses of playable marketing. And share inspiring examples of how to integrate play into the heart of banking and insurance campaigns.

The main pain points of the banking and insurance sector

Banking and insurance are evolving in a context of intensifying competition and rapidly changing customer expectations. A number of challenges still hamper marketing performance in these sectors:

  • A complex acquisition: financial and insurance topics are not considered very engaging. The average conversion rate of digital campaigns in this sector is therefore generally well below the e-commerce average.
  • Lack of customer data: in the banking and insurance sectors, the lack of fine-grained data collection blocks the personalization of services. And yet, 85% of customers expect an experience tailored to their needs.
  • Poor retention rate: a significant proportion of customers become inactive after opening an account or taking out an insurance policy. The vast majority of banking customers see their relationship with the players in these sectors as purely transactional.

These obstacles underline the importance to introduce more interactive and differentiating approaches to capture attention and create a lasting bond.

How does gamification fit into the banking sector’s marketing strategy?

Gamification involves integrating game mechanics into a non-game experience, such as a marketing campaign. In the banking and insurance sectors, it transforms themes that are often perceived as complex into interactive and engaging experiences.

Playable marketing has a direct impact on several strategic KPIs: acquisition rate, volume of opt-ins, engagement time, loyalty and customer satisfaction. By making the relationship more dynamic, it also enriches the data collection and facilitates CRM activation.

Here’s how the major stages of the customer journey (from brand awareness to acquisition and loyalty) can be enhanced by an adapted play mechanic.

1. A playful presentation of offers in banking and insurance marketing

Presenting a banking or insurance offer in a playful format is more attention-grabbing than a conventional document. Instead of receiving a static brochure, customers enjoy an experience that encourages them to explore the offer.

Interactivity intrigues (and therefore increases the open rate of email campaigns), encourages discovery and facilitates understanding of the benefits. The more time spent, the greater the memorization of the message takes root.

The example of Nickel is a case in point. To promote the personalization of its bank card, the brand used an interactive advertising format based on a Wheel of Fortune. Users choose a card color, then discover the offer through an adapted message.

The result: over 9 million impressions, a display rate of 85% and a click-through rate of 7.7%, well above the usual 0.46% traditional display formats. This immersive approach enabled Nickel to combine visibility, memorization and sales performance.

nickel-banking-marketing-strategy-mobile

2. Boost awareness of banks and insurers through gaming

The game attracts attention by making communication more lively and participative. Unlike a traditional advertising message, it creates a moment of interaction that maximizes the time spent with the brand and improves the memorability of its message. In a world perceived as austere, this differentiation is a real lever for boosting branding.

The example of Corum L’Épargne perfectly illustrates this approach. To boost its brand awareness and recruit new leads, the brand has set up a mechanic combining forms and Customizer. The game allowed participants to immerse themselves in the world of the brand, while highlighting its commitment to sport.

corum-l'épargne-world-cup-desktop

3. Animate your audiences and enrich your CRM to offer personalized customer experiences

Interactive games bring audiences to life by creating an entertaining and engaging experience. They facilitate the transmission of educational messages, which are often complex in the banking and insurance sector, while encouraging participation through attractive rewards.

At the same time, they pave the way for first-party. This information, gathered in a non-intrusive way, feeds the CRM and enables us to offer personalized, more relevant and therefore more effective customer paths.

The example of Corum L’Épargne illustrates this logic. Its campaign, relayed via Adictiz Ads, generated qualified traffic and enriched its CRM database. The activation was not limited to simply making contact: it provided useful data for getting to know prospects better and adapting communications. This strengthened link, built on a positive experience, improves conversion rates and long-term loyalty.

corum-l'épargne-world-cup-mobile

4. Playful mechanics to reactivate dormant customers and build loyalty

Many banking and insurance customers become inactive after opening an account or taking out a policy. Gamification enables them to be re-engaged through interactive experiences, attractive and non-intrusive.

A game linked to an exclusive reward or loyalty advantage encourages the return of dormant customers and rekindles interest in the brand’s services. These mechanics reintroduce an emotional bond and facilitate reactivation via CRM, by delivering personalized offers at the right time. The result: improved customer loyalty and reduced churn.

Why changes in the industry show the limits of traditional marketing

Traditional marketing in the banking and insurance sectors remains unengaging and is often perceived as austere. Messages are focused on security and compliance, lack pedagogy and don’t encourage users to interact with brands.

This lack of interactivity reduces players’ ability to collect useful data to personalize their users’ experience. At the same time, the multiplication of digital channels increases contact points, but without engaging mechanics, customer relations remain fragmented.

As a result, loyalty is limited, leaving room for growing volatility among new consumers, who are more inclined to turn to neobanks and insurtechs which are perceived as more responsive and innovative.

The game doesn’t undermine the banking or insurance message. On the contrary, it makes it more attractive, intelligible and memorable. Every interaction becomes an opportunity for activation, conversion and loyalty. By integrating our gamification mechanics, you can boost your marketing campaigns and communicate more effectively with your audiences.

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

Gamification marketing: adapting mechanics to each target

Gamification marketing: adapting mechanics to each target

Long perceived as targeting a young audience, gamification in marketing is still subject to stereotypes. Yet, marketing campaigns that include interactive elements see an increase in user engagement of 100 to 150 % compared to traditional approaches. A figure that shows the potential of this lever for all marketing targets.

Game-based marketing is now recognized as a powerful tool for activation, engagement, and loyalty. But to effectively reach each segment, the challenge is to adapt campaigns to the marketing target you want to reach. Storytelling, mechanics, visuals, rewards: each element can be designed according to the expectations, habits, and barriers specific to each consumer category and industry sector.

This article provides you with the keys to adapt a gamification strategy to different profiles. The goal: activate the right lever, at the right time, for the right audience.

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Why gamification works for all marketing targets

Contrary to popular belief, gamification marketing is not only aimed at young people or the general public. Many premium brands, B2B companies, and those targeting seniors now use gamification to boost engagement. Indeed, the effectiveness of this approach, regardless of the audience, lies in its ability to engage universal cognitive mechanisms.

First, the game captures attention. In a content-saturated environment, capturing interest becomes a challenge. However, playful mechanics activate the brain’s reward system, especially through dopamine, which boosts motivation and enhances focus. This neurological activation explains why gamified content holds attention longer than traditional formats.

Beyond attention, this approach stimulates curiosity. It introduces an element of mystery and interaction, two factors that boost user interest and enable interactive formats to outperform traditional advertising content.

Playable marketing also generates positive emotions. According to a TalentLMS study, 83% of users feel more motivated when a process includes playful elements. These emotions promote memorization and brand attachment.

Finally, the game encourages action. Whether it’s completing a form, visiting a point of sale, or sharing an offer, interactive mechanics multiply conversions. Gamification is therefore not just a simple distraction or a tool for brands to diversify their content. It is a powerful engagement driver, provided it is tailored to the targeted marketing audience.

A gamification marketing strategy tailored to each audience

Not all marketing targets play for the same reasons. Some audiences, often considered less receptive to gaming (seniors, high-income professionals, B2B), can still be fully engaged with the right levers. The challenge is to understand their specific expectations and adapt the game mechanics accordingly.

Through concrete examples, we will demonstrate that gamification knows no age, status, or industry.

1. Gamification for seniors

Often seen as distant from digital technology, seniors are wrongly considered to be unreceptive to game mechanics. However, their appetite for useful, simple, and interactive content makes them a perfectly targetable marketing audience through gamification, provided the experience is adapted. Clarity, accessibility, and usefulness should guide the design of gamified campaigns aimed at seniors.

The example to follow: Christine Laure

The ready-to-wear brand launched a game called “Vote your shopping list” aimed at its predominantly senior female customers. The goal: to engage the community in selecting the products to highlight, while gathering information about their preferences.

Result: over 28,000 registered participants, with half taking part in the voting. An effective campaign to engage this target audience, refine product recommendations (and enrich the brand’s CRM), as well as strengthen brand loyalty.

christine-laure-game-marketing-targets

2. Gamified B2B marketing

Often seen as too serious for gaming, the B2B target is nevertheless an audience receptive to gamification. Indeed, decision-makers are often overwhelmed. To capture their attention, Playable marketing can inject emotion into campaigns that are often too rational and help improve the memorization of the advertising message.

A well-designed mechanic helps stand out while collecting qualified data.

The goal: to add value at every step. Playful content (shared, for example, through a serious game) should enrich thinking, simplify the discovery of a service or solution, and refine the diagnosis of needs.

Key takeaway:

  • The approach must remain understated and premium in style.
  • The game must serve a clear objective: lead nurturing, qualification, or appointment scheduling.
  • The call-to-action must be naturally integrated into the playful journey.
legrand-celiane-game-marketing-targets

3. Reaching premium targets through Playable marketing

Often seen as less receptive to gaming, the premium target primarily expects experiences consistent with luxury standards : exclusivity, elegance, sophistication. To engage this audience, gamification must prioritize subtlety over excess.

Immersive formats that emphasize storytelling or stimulate curiosity help increase memorization while respecting brand image expectations. Here, the game offers access to exclusive rewards to extend the brand experience.

The example to follow: Moser & Cie

Moser & Cie has designed a digital campaign in the form of a playful quest. Internet users had to find clues hidden on the site to answer an exclusive quiz . The result: a high rate of engagement and an enriched database of qualified users attracted by the brand’s unique universe.

moser-cie-game-marketing-targets

4. Institutional marketing with a gamification twist

Institutional marketing is often seen as too serious to incorporate gamification elements. However, gamification helps humanize communication and engage audiences that are often less receptive. By adapting the mechanics to educational content, it is possible to make knowledge more accessible and even raise awareness about complex or sensitive topics.

Local authorities can, for example, rely on serious games such as educational quizzes or simulations to raise awareness within their community about waste sorting or risky health behaviors. In addition to conveying valuable information, the game also becomes a data collection lever that allows the organization to better understand its audience and needs.

club-med-game-marketing-targets

How to tailor a gamified campaign to your marketing target

No magic formula: success relies on strategic adaptation to each marketing target. Here are the key elements to adjust to maximize the performance of a playable campaign depending on the audience you want to reach:

Identify the specific barriers and expectations of the marketing target.

Each audience has its own specific barriers and expectations that must be identified beforehand. For example, some targets prioritize simplicity, while others focus on interactivity or social engagement. The choice of mechanics should address these specificities to maximize the impact of the gamified campaign.

Choose mechanics suited to the audience profile.

Simplicity for seniors, challenge for high-income audiences, immediate rewards for families. A platform dedicated to gamification such as Adictiz will make it easier to personalize the message, visuals, and game journey.

Adapt the advertising message and tone

The advertising message must speak the language of the target, with an appropriate tone and content. A B2B audience expects useful or value-driven content; a younger audience prefers a more friendly tone focused on shared values.

Carefully time the release

The right timing is also a key factor to effectively engage your marketing target. Launching a campaign at the right moment enhances its relevance and audience receptiveness. For example, it should coincide with a strategic peak period (commercial event, product launch) or follow seasonality ( back-to-school, summer holidays, etc.)

Simplify the game journey as much as possible

Finally, the game journey should remain smooth and simple to avoid any frustration. Intuitive design and clear rules make participation easier and increase conversion chances, especially for audiences less comfortable with digital.

The power of the game lies in its ability to adapt. A tailored approach transforms gamification into a powerful marketing lever. The challenge is to personalize each playable experience according to the expectations and behaviors of your audiences. Discover Adictiz’s solutions and activate each marketing segment with precision, creativity and efficiency.

Adictiz, the platform to reach
your marketing goals