Banking and insurance: how about a solution to your pain points?

Banking and insurance: how about a solution to your pain points?

Banking and insurance are evolving in a fast-changing environment. Between complex products, strict regulations and communications that are often perceived as austere. The relationship between brands and their customers remains difficult to energize.

However, the banking marketing strategy can take advantage of gamification to overcome these obstacles. By introducing interactive mechanics, these sectors can transform technical subjects into fun, memorable experiences.

More engaging and educational, this approach facilitates customer acquisition, loyalty and the activation of new services. In this article, we explore the different uses of playable marketing. And share inspiring examples of how to integrate play into the heart of banking and insurance campaigns.

The main pain points of the banking and insurance sector

Banking and insurance are evolving in a context of intensifying competition and rapidly changing customer expectations. A number of challenges still hamper marketing performance in these sectors:

  • A complex acquisition: financial and insurance topics are not considered very engaging. The average conversion rate of digital campaigns in this sector is therefore generally well below the e-commerce average.
  • Lack of customer data: in the banking and insurance sectors, the lack of fine-grained data collection blocks the personalization of services. And yet, 85% of customers expect an experience tailored to their needs.
  • Poor retention rate: a significant proportion of customers become inactive after opening an account or taking out an insurance policy. The vast majority of banking customers see their relationship with the players in these sectors as purely transactional.

These obstacles underline the importance to introduce more interactive and differentiating approaches to capture attention and create a lasting bond.

How does gamification fit into the banking sector’s marketing strategy?

Gamification involves integrating game mechanics into a non-game experience, such as a marketing campaign. In the banking and insurance sectors, it transforms themes that are often perceived as complex into interactive and engaging experiences.

Playable marketing has a direct impact on several strategic KPIs: acquisition rate, volume of opt-ins, engagement time, loyalty and customer satisfaction. By making the relationship more dynamic, it also enriches the data collection and facilitates CRM activation.

Here’s how the major stages of the customer journey (from brand awareness to acquisition and loyalty) can be enhanced by an adapted play mechanic.

1. A playful presentation of offers in banking and insurance marketing

Presenting a banking or insurance offer in a playful format is more attention-grabbing than a conventional document. Instead of receiving a static brochure, customers enjoy an experience that encourages them to explore the offer.

Interactivity intrigues (and therefore increases the open rate of email campaigns), encourages discovery and facilitates understanding of the benefits. The more time spent, the greater the memorization of the message takes root.

The example of Nickel is a case in point. To promote the personalization of its bank card, the brand used an interactive advertising format based on a Wheel of Fortune. Users choose a card color, then discover the offer through an adapted message.

The result: over 9 million impressions, a display rate of 85% and a click-through rate of 7.7%, well above the usual 0.46% traditional display formats. This immersive approach enabled Nickel to combine visibility, memorization and sales performance.

nickel-banking-marketing-strategy-mobile

2. Boost awareness of banks and insurers through gaming

The game attracts attention by making communication more lively and participative. Unlike a traditional advertising message, it creates a moment of interaction that maximizes the time spent with the brand and improves the memorability of its message. In a world perceived as austere, this differentiation is a real lever for boosting branding.

The example of Corum L’Épargne perfectly illustrates this approach. To boost its brand awareness and recruit new leads, the brand has set up a mechanic combining forms and Customizer. The game allowed participants to immerse themselves in the world of the brand, while highlighting its commitment to sport.

corum-l'épargne-world-cup-desktop

3. Animate your audiences and enrich your CRM to offer personalized customer experiences

Interactive games bring audiences to life by creating an entertaining and engaging experience. They facilitate the transmission of educational messages, which are often complex in the banking and insurance sector, while encouraging participation through attractive rewards.

At the same time, they pave the way for first-party. This information, gathered in a non-intrusive way, feeds the CRM and enables us to offer personalized, more relevant and therefore more effective customer paths.

The example of Corum L’Épargne illustrates this logic. Its campaign, relayed via Adictiz Ads, generated qualified traffic and enriched its CRM database. The activation was not limited to simply making contact: it provided useful data for getting to know prospects better and adapting communications. This strengthened link, built on a positive experience, improves conversion rates and long-term loyalty.

corum-l'épargne-world-cup-mobile

4. Playful mechanics to reactivate dormant customers and build loyalty

Many banking and insurance customers become inactive after opening an account or taking out a policy. Gamification enables them to be re-engaged through interactive experiences, attractive and non-intrusive.

A game linked to an exclusive reward or loyalty advantage encourages the return of dormant customers and rekindles interest in the brand’s services. These mechanics reintroduce an emotional bond and facilitate reactivation via CRM, by delivering personalized offers at the right time. The result: improved customer loyalty and reduced churn.

Why changes in the industry show the limits of traditional marketing

Traditional marketing in the banking and insurance sectors remains unengaging and is often perceived as austere. Messages are focused on security and compliance, lack pedagogy and don’t encourage users to interact with brands.

This lack of interactivity reduces players’ ability to collect useful data to personalize their users’ experience. At the same time, the multiplication of digital channels increases contact points, but without engaging mechanics, customer relations remain fragmented.

As a result, loyalty is limited, leaving room for growing volatility among new consumers, who are more inclined to turn to neobanks and insurtechs which are perceived as more responsive and innovative.

The game doesn’t undermine the banking or insurance message. On the contrary, it makes it more attractive, intelligible and memorable. Every interaction becomes an opportunity for activation, conversion and loyalty. By integrating our gamification mechanics, you can boost your marketing campaigns and communicate more effectively with your audiences.

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

Attention time: the true driver of marketing performance

Attention time: the true driver of marketing performance

Attention time has become a central issue in digital marketing. Faced with advertising saturation, capturing and retaining a user’s attention determines the effectiveness of campaigns. This article explores interactive levers, including gamification, to extend this exposure time and improve conversion.

Table Of Content

What is attention time in marketing?

Attention time is the duration for which an individual remains focused on content. And this before shifting their gaze or interest. In marketing, it measures a brand’s ability to maintain a prospect’s or customer’s interest. For example, on a message, a visual, or an interface.

According to Microsoft, the average attention span has reportedly dropped from 12 to 8 seconds in just 15 years. That is less than that of a goldfish. Even if this statistic should be put into perspective, it highlights a clear trend. Attention has become volatile and difficult to mobilize sustainably.

Why is attention time an essential KPI in marketing?

Attention time reflects a brand’s ability to capture and then retain a user. It is not a superficial indicator. The longer a person remains exposed to a message, the more they understand it, memorize it, and can take action.

This engagement is a strategic data point. It is not limited to a superficial signal: it triggers concrete actions. This feeds the data available to a company to better understand its audience. During a game, for example, the time spent, the answers given, and the preferences expressed enrich the CRM database. These behavioral signals make it possible to create finer segments. But also to script more relevant follow ups and to personalize messages.

Attention is also a direct lever for conversion. An attentive user is more likely to click, explore an offer, and ultimately make a purchase. Attention thus becomes a marketing asset. It allows for better message delivery, enhances a proposition, and influences the decision.

That is what Electrolux did when launching its eco-responsible range. The brand deployed an interactive game of the type Slicer to capture the attention of its target audience. And this allows for focusing on the promotion of these products. As a result: this operation generated new qualified leads and revealed the participants’ purchase intentions. Additionally, this has stimulated traffic to the brand’s e-commerce site thanks to the vouchers offered as prizes. The captured attention thus translated concretely into sales.

attention-time-electrolux-mobile
attention-time-electrolux-desktop

How to measure your audience’s attention more accurately?

Measuring attention time is no longer limited to click through rates. New indicators allow for a more precise analysis of how content is perceived and used.

  • actual engaged time, which measures the duration during which the user actively interacts with the page,
  • heatmaps, which reveal the most viewed areas,
  • the scroll rate, to know how far the content is read,
  • eye-tracking, used to evaluate visual attention points on a page.

These tools make it possible to detect what captures (or does not capture) attention. They offer a concrete optimization basis for improving UX, adjusting formats, or repositioning messages. By relying on these attention indicators, brands can adapt their marketing materials to make them more engaging and effective.

For example, actual engagement time highlights the formats that hold the most attention. If a landing page records a very short viewing time, it may indicate that the message is not clear or that the user cannot find what they are looking for. The brand can then rethink this page: simplifying the text, adding visuals, or inserting a mini-game to introduce the offer in a more interactive way.

Another concrete case: scroll depth . If the majority of users do not scroll past 30% of the page, the CTA (call to action) placed at the bottom is ineffective. It then becomes relevant to move this CTA higher up or to duplicate it in several places. One could also reorganize the content to provide quicker access to the essentials or insert an interactive carousel to encourage users to go further.

These optimizations, based on real attention signals, make it possible to transform passive content into more engaging experiences, with a direct impact on marketing performance: better retention, more clicks, and higher conversion rates.

Marketing games: how to increase attention time?

Interactive formats, such as Quizzes, Pinballs or Surveys, capture attention in an active way by directly involving the user. This interaction creates a dynamic where the user becomes an actor, which stimulates their curiosity and their desire to progress.

Beyond the simple format, gamification often integrates a potential reward — a prize, an advantage, or exclusive content — which motivates users to continue the experience until the end. This promise of a reward keeps the user engaged longer, as they want to discover their prize or improve their score. This process increases time spent, strengthens engagement, and improves message retention by transforming simple exposure into an immersive and rewarding experience.

These mechanics integrate easily into a marketing or CRM strategy. They make it possible to identify an interest, pre-qualify a profile, or trigger an action. Each interaction becomes a micro-conversion. By linking these steps, the chances of generating a real conversion: such as a registration, a purchase, or a sign-up for a loyalty program, are increased.

For example: a user who spends 3 minutes on an interactive quiz or reaches a high score on a points based game reveals an interest or an affinity for the brand’s world. This first-party data (also referred to as behavioral signals) then feeds into CRM scoring and marketing automation scenarios (targeted follow-ups, adjustments to the offer sent via email, etc.)

Case study: Quick’s marketing campaign

Take the example of Quick, which used a mobile campaign centered around Tony Parker used a Playable App in the style of Outrun for a mobile campaign centered around Tony Parker. The objective was twofold: to generate qualified leads and recruit new members into its loyalty program. The operation gathered nearly 4,000 registrants in one week, 69% of whom opted in. 250 participants joined the loyalty program, directly meeting the conversion objectives.

But what interests us here is that users spent an average of 6 minutes on the game, an attention time far exceeding the standards of traditional formats. This time spent is not anecdotal. It allows for a message to be effectively delivered, immersing the user in the brand’s universe and creating a stronger bond. The campaign thus illustrates how gamification acts as a driver for engagement and marketing performance by extending attention and triggering concrete actions.

attention-time-quick-mobile

How to attract a customer’s attention: standing out through gaming

Mini-glossary of attention time in marketing

  • Attention span: the length of time a user remains focused on a piece of content before moving on to something else.
  • Engaged time: the duration of real and active user interaction with a page or content (scroll, click, interaction).
  • Playable marketing: an interactive advertising format that uses game mechanics to capture and retain attention.
  • Scroll depth: a metric that measures how far a user scrolls down a page; used to evaluate the attention given to the content.
  • Cognitive load: the mental effort required to process information; content that is too dense or complex can reduce attention.

Consumer attention is becoming increasingly difficult to capture with traditional marketing formats, which are often perceived as static and repetitive. However, attention remains the key to performance and conversion. Investing in innovative levers, such as gamification, makes it possible to create engaging and interactive experiences that truly hold interest. To effectively reach your audience and strengthen their engagement, the playful and original mechanics offered by Adictiz provide a concrete and high performance solution. Take this opportunity to boost your marketing strategy and maximize your results.

Adictiz, the platform to achieve
your marketing goals

6 marketing campaign ideas to promote a product

6 marketing campaign ideas to promote a product

Faire la promotion d’un produit suppose de mettre en place une stratégie marketing différente d’une campagne classique de notoriété. La marque va devoir concentrer son contenu sur un article spécifique, pour mettre en avant ses caractéristiques et donner envie de l’acheter.

Mais une campagne pour promouvoir un produit peut servir d’autres objectifs stratégiques. Elle peut être l’occasion de : 

  • gagner en notoriété, 
  • recruter de nouveaux leads (en particulier si la marque étend sa gamme de produits),
  • fidéliser ses clients existants, 
  • collecter de l’opt-in, 
  • ou encore attirer son public en magasin (avec des démonstrations produits par exemple). 

Dans cet article, nous vous proposons 6 idées de campagnes marketing gamifiées pour promouvoir un produit.

1. Promouvoir un produit en donnant un aperçu exclusif

Le lancement d’un nouveau produit est un évènement pour les marques. Certaines en profitent pour organiser un événement durant lequel elles présentent ce nouveau produit. C’est le cas d’Apple et de ses célèbres Keynotes

Le live shopping offre une alternative digitale à cette présentation de produit, offrant la possibilité de découvrir en exclusivité l’article utilisé (ou porté dans le cas du marketing de la mode). Les marques peuvent aussi en profiter pour répondre aux questions des internautes et présenter les caractéristiques et la valeur ajoutée de leur produit de manière plus interactive et pertinente. 

Cette présentation du produit peut se faire en amont du lancement. Dans le cas d’un produit digital (un logiciel ou un jeu vidéo), l’entreprise peut créer une forme de teasing en présentant une démonstration de son service ou en faisant tester un MVP (pour Minimum Viable Product, soit une version bêta) à ses utilisateurs engagés. C’est un moyen de collecter des feedbacks pour améliorer le produit final, mais aussi de récompenser ses clients fidèles.

2. Answering customer questions with an interactive quiz

La principale valeur ajoutée d’un produit, et ce qui lui permettra de se distinguer de ses concurrents, c’est sa capacité à répondre aux problèmes que rencontrent les consommateurs. Pour inciter son audience à s’intéresser à un produit, et lui donner envie de l’acheter, la marque peut présenter ses caractéristiques à travers un Quiz interactif.

Les consommateurs pourront découvrir le produit de manière interactive, à travers un format gamifié à l’issu duquel ils peuvent remporter un bon d’achat ou une remise. C’est ce qu’a fait Savencia pour mettre en avant ses 2 marques Giovanni Ferrari (mozzarella) et Islos (Féta) durant l’été. L’entreprise a partagé un quiz aux couleurs méditerranéennes dans lequel les participants pouvaient tester leurs connaissances tout en découvrant les produits.  

Les participants peuvent en profiter pour poser des questions via un formulaire partagé en fin de quiz. L’entreprise peut ensuite garder les questions fréquentes et/ou pertinentes pour organiser un Q&A et ainsi répondre aux préoccupations de ses prospects. 

product promotion quiz

3. Share UGC to promote a product

Quelle meilleure façon de faire la promotion d’un produit que de partager des témoignages de la valeur qu’il offre à vos clients. En marketing, c’est ce que l’on appelle l’UGC, soit le contenu généré par les acheteurs. Il peut s’agir de photos ou de vidéos dans lesquelles vos clients se montrent en train d’utiliser (ou de porter votre produit). 

Ce contenu authentique est efficace pour convertir de nouveaux clients, d’autant plus lorsqu’il est repartagé avec un hashtag dédié. Pour collecter de l’UGC, les marques peuvent organiser un concours (là aussi vidéo ou photo). Les clients seront encouragés à participer pour tenter de gagner une dotation attractive et la possibilité d’être repartagé sur le compte de leur marque préférée. 

C’est ce que fait GoPro pour mettre en avant la qualité de ses appareils photo et caméras.

4. Product launch: 100% winning coupons

Les entreprises peuvent organiser une campagne promotionnelle pour donner de la visibilité à un nouveau produit et booster les ventes aux lancements. Les instants 100 % gagnants, permettent de distribuer des e-coupons, sont efficaces dans ce cas de figure. 

Les participants peuvent remporter une remise (le pourcentage dépend de leur résultat). La marque peut le faire via une mécanique comme le bandit manchot, dont les motifs représenteront son produit, ou opter pour une pinata qui reprendra la forme de l’article. 

pinata marketing contest

5. Present the benefits of the new product

De nombreuses marques qui font la promotion d’un produit ont tendance à se concentrer sur les caractéristiques et fonctionnalités de ce dernier. Or, une stratégie marketing beaucoup plus efficace est de présenter les avantages qu’offre un article et la valeur ajoutée que peuvent en retirer les utilisateurs. Ces derniers sont ainsi encouragés à se projeter avec le produit entre les mains et visualisent mieux ce que ce dernier peut leur apporter. 

Une excellente mécanique de gamification pour présenter la valeur ajoutée de son produit ou de son offre est le Memory. En effet, elle permet de mettre en valeur des contenus promotionnels, d’informer les consommateurs et de maximiser le temps qu’ils passent avec la marque. 

Le Shuttle Freight a opté pour ce jeu marketing pour mettre en avant les avantages de leur programme de fidélité et recruter des adhérents. En cliquant sur une carte, les participants pouvaient découvrir les récompenses auxquelles ils auraient accès selon le nombre de points cumulés (cadeau d’anniversaire, traversée gratuite, etc.). 

Le jeu était suivi d’un instant gagnant leur permettant de gagner des points de fidélité : une mécanique engageante puisque les prospects savaient ce que ces points leur permettaient de débloquer. 

product promotion loyalty

6. Immerse customers in your brand universe with a treasure hunt

Lorsque les marques font la promotion d’un produit, elles utilisent souvent des formats statiques, peu engageants pour les consommateurs. La gamification permet de créer de l’interaction et d’encourager les clients à interagir avec le produit. Ils ne sont plus les spectateurs passifs d’une publicité ou d’une vidéo de présentation didacticielle, mais les acteurs de la campagne, découvrant le produit sous toutes ses coutures et même en action. 

La chasse aux trésort est un format permettant de créer cette interaction entre le client et le produit. Les participants sont plongés dans l’univers de la marque et peuvent découvrir le produit dans un environnement gamifié, en lien avec l’article. Il peut s’agir d’un hidden object (ou objet caché) classique, dans lequel l’utilisateur recherche l’objet dans un monde virtuel. 

La marque peut opter pour une version complexe où l’utilisateur doit réunir les éléments qui composent le produit (les ingrédients d’un soin de beauté). Le client découvre le potentiel du produit, ses fonctionnalités/propriétés et cas d’usage.

hidden object game

Conclusion

Pour faire la promotion de votre produit, misez sur des formats publicitaires interactifs. La gamification vous permet de créer une expérience grâce à laquelle votre marque pourra booster ses ventes en invitant les clients à découvrir ses produits. Dynamisez vos campagnes marketing en personnalisant nos mécaniques jouables !

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign.