How marketing gamification meets the challenges of the telecoms sector

How marketing gamification meets the challenges of the telecoms sector

In a constantly evolving telecoms sector, where innovation and customer engagement are paramount, operators must constantly explore new telecoms marketing strategies to improve their services and win new market share.

One of the marketing strategies that is gaining the most ground in this vertical is gamification. By incorporating elements traditionally associated with games into a non-game context, this approach offers organisations significant competitive advantages. In particular, they can stand out from the crowd, better capture and engage their audience, and also devise innovative loyalty levers that will effectively reduce their churn rate (i.e. the percentage of customers lost over a given period).

In this article, we’ll look at how gamification is helping to meet the marketing challenges currently facing the sector. We will also look at 4 examples of gamified campaigns that have enabled operators to achieve their objectives (prospecting, brand awareness, engagement, etc.).

The challenges of telecom marketing

The telecommunications sector is facing a number of marketing challenges, linked in particular to ever-increasing competition, rapid technological and regulatory change, and new consumer expectations.

Stand out from the crowd in an intensely competitive environment and price war

With the arrival of new players known as MVNOs (or mobile virtual network operators), traditional operators are having to revamp their offerings to make them more attractive to consumers (particularly the younger generation): commitment-free, customisable, flexible and offering better value for money.

Building loyalty among customers who are increasingly volatile and whose expectations have changed

The churn rate is particularly high in the telecoms sector. Customers move easily from one operator to another, taking advantage of number portability to take advantage of the best offers and occasional promotions. Organisations also have to meet growing expectations in terms of speed of service, personalised experiences, connectivity and customer service.

Communicate its values and reassure consumers about the impact of its services

Although the roll-out of 5G is a major marketing argument, it also raises a number of concerns (linked to cost, coverage and environmental impact). Operators therefore need to communicate the sustainability of their offering and show that they are making the transition to equipment and services that are less harmful to the planet.

Migrating to a more digital offering

Operators must also embrace the digital transition by diversifying their offering and the way they interact with their customers. As well as integrating new services (cloud, streaming, digital security), they must also multiply the points of contact with their audiences by deploying an omnichannel communications strategy.

The benefits of gamification for telecom marketing

Gamification provides relevant and appropriate solutions to the various marketing challenges faced by telecoms operators. By introducing fun, interactive elements to their communications media, companies can achieve a number of objectives.
  1. Better brand differentiation.
    Gamification enables telecommunications companies to differentiate themselves in an increasingly saturated market. Competitions improve brand awareness and their viral potential attracts a wider audience. It’s also a good way to position yourself as an innovative, customer-focused brand.
  2. Increased customer engagement.
    Gamified mechanisms can make even the most mundane tasks (such as paying bills or optimising data management) more enjoyable. Operators can guide users through the customer journey in a fun way. By offering rewards for completing these tasks (such as loyalty points), they are also better able to motivate and engage them effectively.
  3. Improved loyalty. Gamification fosters a sense of achievement among customers, encouraging them to stay with the same operator. Multi-level loyalty programmes keep consumers interested by giving them the chance to win gifts as a reward for their loyalty, via a competition reserved for customers, for example.
  4. Better customer knowledge and simplified personalisation. Competitions are also excellent ways of collecting customer data, so you can better understand the expectations and preferences of your audience. On the basis of this data, the operator can then propose targeted offers to its customers and prospects, significantly increasing its conversion rate.

4 gamified campaigns for 4 marketing objectives in the telecoms sector

Many operators are now using marketing games to achieve their commercial objectives. Here are 4 concrete examples of games-based campaigns run by companies in the telecoms sector.

1. Boost brand awareness and generate leads

Games can be used to stand out from the competition, boost the visibility of your brand and generate new leads. This is the strategy used by Orange for its Club Privé game campaign, which aimed to promote the launch of a new smartphone model.

By taking part in a Memory game personalised for the occasion, players had the chance to win a free smartphone. To generate as much visibility as possible, the campaign was promoted using Adictiz Ads (supported by social ads and email marketing).

The result: over 15,000 registrations and almost 20,000 games played.

Orange - jeu club privé - marketing telecom
Orange - marketing télécom

2. Redirect prospects to your digital catalogue

Once they have captured the attention of new prospects, operators need to redirect them to their website, and in particular their digital catalogue. To do this, they can once again use gamification, taking inspiration from the campaign run by SFR.

Via a Slicer (broadcast during the Christmas period in the form of a playable ad), the company invited users to cut up fruit while avoiding the catalogue if they didn’t want to get a malus. This Playable Ads then sent players to an end page with 3 personalised redirections to the e-catalogue.

Result: 2.1 million impressions for interactive advertising and a click-through rate of 1% (compared with 0.46% for the traditional display format).

SFR - slicer marketing télécom
SFR - slicer mobile

3. Promote these new offers

SFR has used the mechanics of the One-Armed Bandit in an interactive display format to give visibility to its tariff offer. By relying on playable advertising, the operator has succeeded in capturing the attention of its audience and, above all, keeping it for longer in order to present the content of its package in a fun way.

The elements scrolled through the One-Armed Bandit, aligning themselves with each click.

Result: 2 million impressions and 18 seconds of interaction with participants (compared with 3s for traditional display).

SFR - bandit manchot - marketing télécom
SFR - bandit manchot mobile

4. Engaging your customer community at a special event

The main aim of SFR Caribbean’s Mother’s Day campaign was to raise brand awareness while engaging its audience during this key commercial period.

Result: The interactive campaign (a Match 3 supported by Adictiz Ads media coverage) was a success, with remarkable levels of engagement. Each participant spent an average of 11 minutes on the game.

SFR Caraïbes - jeu fête des mères marketing télécom
SFR Caraïbes - marketing télécom

Conclusion

Gamification offers concrete, effective solutions for telecoms marketers. Sharing interactive campaigns will enable you to boost your brand awareness, generate new leads or better engage and retain your customers. Discover our playable advertising mechanics and adapt them to your brand universe and strategic objectives.

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

How to create a One-armed Bandit online? Examples and tips

How to create a One-armed Bandit online? Examples and tips

Le bandit manchot est l’un des jeux marketing les plus célèbres. Cet instant gagnant s’inspire des machines à sous de casino et invite les participants à tenter d’obtenir trois visuels identiques alignés sur le rouleau.
Liée à une récompense immédiate, cette mécanique est efficace pour booster la visibilité et l’attractivité d’une marque. Elle permet aux enseignes mettre en avant leurs lots et de dynamiser leurs stratégie de recrutement de leads et de conversion. 
Dans cet article, nous partageons les objectifs marketing à poursuivre en créant un Bandit Manchot en ligne. Notre tutoriel vous aidera à concevoir et optimiser votre campagne, étape par étape.

What are the different objectives of an online One-Armed Bandit?

Savez-vous pourquoi cette mécanique marketing s’appelle ainsi ? Historiquement, les machines à sous possédaient un bras articulé qui permettait d’enclencher le rouleau. Étant donné qu’elles n’en avaient qu’un, on considéraient qu’elles étaient “manchot”. 

Aujourd’hui, le Bandit Manchot ne se joue pas qu’au casino et peut être intégré, sous un format digital, aux campagnes de marketing en ligne. Ce jeu leur permet d’engager et d’activer les consommateurs à chaque étape de leur parcours client , de la découverte de l’enseigne à la réalisation d’un achat.

1. Brand awreness and lead generation with an original one-armed bandit

Le Bandit Manchot est très lié à la récompense et au gain. A ce titre, c’est un instant gagnant efficace pour capter l’attention de son audience et maximiser son engagement. La promesse d’une récompense et la possibilité de découvrir si l’on a gagné ou non sont deux facteurs qui permettent à l’enseigne de gagner en visibilité et de générer de nouveaux leads (via un formulaire d’inscription au début ou à la fin du jeu). 

Exemple : Eurotunnel a mis en place une stratégie de Wait Marketing (soit la gestion de l’attente), en diffusant une campagne gamifiée auprès des conducteurs. Ceux-ci pouvaient participer au Bandit Manchot pendant la traversée du tunnel après avoir renseigné un code inscrit sur leur titre de transport. Ce jeu captivant a permis à l’entreprise de recruter des leads de qualité (5K nouveaux inscrits via Adictiz Ads) tout en renforçant sa communication auprès de son public cible.

Eurotunnel - Instant win competitions
Eurotunnel - jackpot

2. Promoting your brand community and points of sale

Bien connu du grand public, le Bandit Manchot peut être un bon format pour animer sa communauté de marque en ligne  (sur les réseaux sociaux ou sur son application) comme en physique (dans des points de vente, via une borne interactive). L’enseigne maximise le temps passé avec son public en misant sur une mécanique addictive ainsi que des dotations attractives. 

Exemple : Pour la Fête des Mères, les Galeries Lafayette ont proposé un Bandit Manchot 100% gagnant dans leurs points de vente via une borne interactive, installée pendant 3 jours dans 6 magasins en France. L’objectif était d’animer les points de ventes pendant le temps fort. Les résultats ont dépassé les attentes, avec une participation en magasin au-dessus de la moyenne. Le temps de jeu moyen d’1 minute 20 secondes a démontré un réel intérêt pour l’animation, confirmant le succès de cette initiative.

L’animation Bandit Manchot était disponible en ligne via un QR code affiché en magasin. Cette stratégie omnicanale a permis de booster l’engagement de l’audience et la portée de la campagne. Permettant à l’enseigne d’animer tous les magasins. Cette opération en co-branding a permis de collecter des opt-ins pour Galeries Lafayette et sa marque partenaire, Rosemood.

Galeries Lafayette Mother's Day competitions
Galeries Lafayette - one-armed bandit online

Boost your conversion rate and generate sales by creating a One-Armed Bandit

Pour finir, le Bandit Manchot en ligne est une mécanique pertinente pour booster ses ventes et augmenter son taux de conversion. Les dotations mises en jeu sont des bons de réduction que les participants pourront utiliser sur leur prochain achat. Très facile à personnaliser, cette mécanique permet de présenter ses produits de manière originale en les transformant en symboles sur le rouleau de la machine à sous. 

Exemple : La campagne Crazy Days, qui prenait la forme d’un Bandit Manchot en ligne, a permis à Showroomprivé d’attirer des clients tout en donnant une forte visibilité à la marque lors d’un temps fort commercial, celui des soldes. Le jeu était ici utilisé comme générateur de ventes, avec l’objectif de stimuler la conversion grâce à la distribution de bons d’achats. La campagne Crazy Days de Showroomprivé a affiché d’excellents KPI’s d’engagement avec 27k dotations distribuées, soit autant de possibilités de ventes sur le site de l’enseigne.

Showroomprivé - Crazy Days sales
Showroomprivé - Crazy Days

6 tips for programming a One-Armed bandit game

Pour atteindre ces objectifs stratégiques, il faut bien penser la conception et la diffusion de son Bandit Manchot en ligne. Voici 6 conseils à suivre pour booster l’impact de votre campagne.

1. How to customize the one-armed bandit online ?

La clé de la réussite d’un Bandit Manchot en ligne est de personnaliser la mécanique afin que les participants puissent s’immerger dans l’univers de la marque et associer cette expérience positive à l’enseigne. 

Avec Adictiz, il est possible de personnaliser les graphismes de son jeu, des fonds en passant par les symboles qui vont s’afficher sur le rouleau de la machine à sous, sans oublier la poignée (ou le bouton Start). L’idée est d’uniformiser ces éléments graphiques afin de proposer une expérience cohérente.

2. How to set up a one-armed bandit online ?

La seconde étape consiste à configurer la mécanique afin que le parcours de jeu réponde aux objectifs stratégiques. Le Bandit Manchot est composé de 6 pages, auxquelles la marque peut ajouter des étapes et mécaniques. 
Il peut s’agir d’une page d’accueil et de teasing pour mettre en avant ses produits. Mais le Bandit Manchot peut donner accès à un tirage au sort. Les gagnants remportent une première dotation et sont inscrits au tirage au sort pour remporter des lots conséquents.  
Avec Adictiz, il est également possible de sélectionner : 

  • Le nombre de participations autorisées (par jour, semaine, mois ou sur toute la campagne). On conseille une limite d’une participation par jour pour encourager les joueurs à revenir sur la campagne ;
  • Le nombre de dotation qu’un joueur peut remporter ; 
  • Le nombre de rouleaux (jusqu’à 6). 

L’enseigne peut ajouter des étapes supplémentaires à son parcours de jeu pour booster ses résultats en termes de collecte. Elle peut par ajouter une étape dédiée à l’optin (push optin) ou insérer un formulaire de collecte de données clients après le jeu, avant que le participant ne découvre son gain.

3. How to manage the prizes for a Bandit Manchot instant win?

Tout l’attrait du Bandit Manchot en ligne réside dans les dotations. Il est donc important de configurer les lots de sa campagne.  Dans le cas contraire, tous les utilisateurs seront redirigés vers la page “Perdu”, car il n’y aura aucun lot à gagner. 

Tips : il est possible de faire remporter des dotations en fonction des symboles qui s’afficheront sur le rouleau gagnant. Les visuels du Bandit manchot peuvent correspondre aux cadeaux à remporter.

4. What’s the checklist before sharing your One-armed Bandit?

Avant de publier sa campagne, il est recommandé de faire des vérifications. En cliquant sur la zone de jeu dans l’éditeur, il est possible de prévisualiser le jeu et ajuster son affichage (ses dimensions pour l’intégrer dans un environnement mobile). 

Lorsque les versions Desktop et Mobile sont finalisées, l’enseigne pourra la tester afin de vérifier que la mécanique fonctionne. Il ne lui restera plus qu’à la publier sur son domaine personnalisé et à la diffuser auprès de son audience.

5. Can we take over my campaign?

Besoin d’aide pour créer une campagne marketing autour d’un Bandit Manchot en ligne ? Le studio de création Adictiz prend en charge toute la programmation de l’expérience gamifiée. De la conception du parcours de jeu à la mise en place de l’univers graphique. En passant par la configuration des dotations et la mise en ligne de la campagne.

6. How to boost the visibility of your gamification campaign?

Adictiz accompagne les marques dans la diffusion de leur Bandit Manchot via son Agence Média . Une équipe dédiée s’occupera de la conception et publication de la campagne. Ainsi que du ciblage de l’audience en passant par le tracking et l’optimisation des Ads ou séquences d’emailing.

Conclusion

Le Bandit Manchot est le format idéal pour booster la notoriété et les ventes de votre marque. Misez sur cet Instant Gagnant pour atteindre vos objectifs stratégiques et dynamisez vos campagnes marketing avec nos autres mécaniques de jeux interactifs !

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

How to create an interactive digital advent calendar?

How to create an interactive digital advent calendar?

The Christmas holiday season is a crucial time for business profitability. During the last month of the year, they can achieve up to 20% of their annual sales.

One of the keys to engaging consumers during this sales period is to anticipate your campaign by multiplying contact points. in the run-up to December 24th. In fact, it takes an average of 8 interactions between a prospect and the brand before a sale is concluded.

In this article, we’ll take a look at a marketing mechanism that’s particularly relevant to Christmas campaigns. This is the Advent calendar, which allows you to multiply the number of interactions with your audience. Here we share tips for creating a memorable digital Advent calendar, as well as concrete examples to inspire you.

The mechanics of the Advent Calendar

The Advent Calendar is a particularly popular marketing tool during the Christmas season. The principle is simple: every day, participants discover a new animation through “boxes” to be opened. This can be a competition or an interactive animation such as an Instant Win, through which users can unlock free rewards and gifts.

Creating a digital advent calendar is a great way to boost your Christmas marketing campaign because, in the minds of consumers, this mechanism is directly associated with the end-of-year festivities. It’s also a great way to capture and hold your audience’s attention, by giving them a daily appointment and offering new surprises with each new slot.

What’s more, this marketing activity is ideal for animating and rewarding your customer community..
Durant les fêtes de Noël, les consommateurs sont en effet à l’affût de bons plans et réductions pour faire des économies sur leurs achats de cadeaux.
En distribuant des bons de réduction et des dotations attractives tous les jours, la marque peut fidéliser ses clients et convertir de nouveaux prospects, générant plus de ventes.

calendrier de l'avent marketing

3 tips for a successful digital Advent Calendar

Si le Calendrier de l’Avent est parfait pour animer sa communauté pendant les fêtes de Noël et multiplier les points de contacts avec son audience, cette mécanique demande aussi un travail de planification. Voici quelques conseils pour réussir son animation commerciale et tenir la cadence. 

1. Plan your content for the 25 squares of the digital advent calendar

Les marques qui choisissent ce jeu marketing pour leur campagne marketing de Noël vont devoir partager des jeux interactifs et du contenu tous les jours, du 1er décembre au 25 décembre. Il est donc important de planifier son contenu pour diversifier les animations, les mécaniques interactives et les dotations partagées à sa communauté afin de retenir l’attention des participants tout le mois de décembre. 

2. Customize animations and prizes

Le Calendrier de l’Avent sera plus efficace pour atteindre les objectifs stratégiques que la marque s’est fixée s’il est personnalisé. Cela suppose, en amont de la campagne de Noël, d’affiner sa connaissance client, en collectant par exemple des données démographiques et des préférences produits. L’entreprise pourra ainsi proposer un contenu et des récompenses ciblées, plus efficaces pour engager son audience et générer des ventes. 

3. Diversify distribution channels

To engage as many prospects and customers as possible, brands also need to think of their digital Advent Calendar as an omnichannel animation. The different Playable Marketing formats are particularly relevant in this context. The brand can engage its audience across all these channels with native animations that adapt to its website, shopping application or advertising campaigns (interactive ads).

5 inspiring examples of Advent Calendars

Passons maintenant à la pratique avec 5 exemples de marques qui ont créé un Calendrier de l’Avent digital et se sont appuyées sur ce format pour atteindre des objectifs commerciaux variés.

1. Floa Advent Calendar

Avec son opération “La boîte à cadeaux”, la marque Floa a profité du plus grand temps fort de l’année pour gagner en visibilité, tout en mettant en avant ses partenaires. L’opération a permis à la banque de recruter des leads qualifiés à embaser et retargeter toute l’année.

Grâce à des dotations attractives (Airpods, montre connectée, smartphone, champagne), elle a attiré plus de 64K participants.

Floa Advent Calendar

2. Galeries Lafayette Advent Calendar

Galeries Lafayette’s Advent Calendar game aimed to engage customers and prospects via a multi-channel campaign. By showcasing its famous Christmas windows on all its digital channels, the animation functioned as a sales generator. It also enabled the chain to capture customer data via a lead recruitment form. This data then enabled Galeries to effectively retarget its audience throughout the year.

Galeries lafayette marketing calendar

3. Ouest France Advent Calendar

Le Calendrier de l’Avent digital peut aussi être utilisé dans le marketing de la culture et des loisirs. Ici, l’objectif n’est pas de générer des ventes, mais d’inciter son audience à créer un compte Ouest France. En effet, seuls les participants disposant d’un compte pouvaient accéder au jeu et tenter de remporter des dotations attractives (séjour de vacances, électroménager et high-tech, loisirs, bons d’achats). 

La campagne a permis à Ouest France d’animer ses audiences pendant tout le mois de décembre et de recruter 81K inscrits. 

ouest france account creation

3. Carrefour Advent Calendar

Carrefour uses marketing games to enrich and qualify its database throughout the year. For Christmas, the supermarket chain has chosen to adapt the mechanics of the Advent Calendar.
Le formulaire était scindé en 2 pour optimiser les performances.
Résultat, l’animation a permis de recruter 321K inscrits dont 77 % ont rempli la totalité des données de qualification.

carrefour advent calendar

5. Kiabi Advent Calendar

Pour booster la visibilité de leur Calendrier de l’Avent, les marques peuvent aussi miser sur le cobranding. Cette stratégie consiste à nouer un partenariat avec une marque affinitaire afin de profiter de son reach et toucher une nouvelle audience. Kiabi propose régulièrement à Noël un calendrier de l’Avent en partenariat plusieurs enseignes, permettant aux utilisateurs de différentes marques chaque jour via les dotations à remporter.
kiabi advent calendar

Conclusion

Créer un Calendrier de l’Avent digital est idéal pour animer et convertir votre audience pendant les fêtes de fin d’années. Planifiez votre campagne et diversifiez vos animations de Noël pour maximiser son impact. Avec Adictiz, vous pouvez booster sa visibilité, générer plus de leads et de ventes grâce à un plan média personnalisé !

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign.

3 ideas for Christmas marketing campaigns to capture the attention of your audiences

3 ideas for Christmas marketing campaigns to capture the attention of your audiences

Christmas is a magical time when the French want to please their loved ones and themselves. Consumers are therefore more inclined to interact with brand content, especially when it inspires them to buy gifts.

For companies, Christmas represents an average of 20% of sales..
Dans certains secteurs, ce chiffre peut même monter jusqu’à 35 %.
Il est donc crucial pour elles de
create distinctive Christmas marketing campaigns to capture the attention of their audience and boost their end-of-year sales.

In this article, we’ll be sharing some ideas for interactive formats and games to help you achieve your objectives and energize your Christmas marketing campaign.

Anticipate the festive season to optimise your campaigns

E-commerce is booming. At Christmas time 75% of French people buy their gifts on the Internet.

The French are more inclined to spend online and, above all, to plan their purchases in advance so as to spread them over several months and take advantage of the promotional periods that precede this marketing high point (such as Black Friday or Cyber Monday, for example).

For brands, this means anticipating their marketing campaigns as far as possible Christmas. By planning events in the weeks leading up to the festive season, they can multiply the points of contact with their audiences, and the chances of them making purchases on their e-commerce site (or in-store).

The marketing highlights leading up to Christmas (Halloween, Black Friday, etc.) can also be excellent opportunities for collecting leads. and customer data. Companies will be able to activate them over the festive season by creating personalised marketing campaigns that are more effective in converting prospects into customers.

Speaking out in advance also allows you to position yourself before everyone else. Brands that start earlier can boost their visibility and reduce their media budget by communicating at a time when competition is less intense and consumers are less affected by ‘advertising fatigue’.

5 trends to boost your Christmas marketing campaign

To create an effective Christmas marketing campaign, it’s important to take account of your audience’s expectations, and market trends as a whole. Whether linked to advertising, marketing or new consumer habits, these trends will enable companies to capture the attention and better engage consumers during the festive season.

These include :

  • Made in France. 1 consumer in 2 would prefer local products, Made In France, for Christmas presents. As well as highlighting the provenance of their products, brands can also capitalise on this trend to offer competition prizes that are more in line with their customers’ values;
  • The end of third-party cookies and proprietary data collection. Brands need to focus on implementing zero-party data collection and opt-in tools to maintain contact with their audience and refine their customer knowledge.
  • Influence marketing remains a powerful lever for engaging communities. Consumers are sensitive to partnerships between brands and content creators. These campaigns are particularly effective in collecting leads and generating new conversions.
  • Short content is recommended to captivate your audience and communicate effectively. Companies need to take account of consumers’ attention spans and offer striking animations that will encourage users to stop scrolling.
  • Native advertising (i.e. one that respects the format and codes of the channel on which it is broadcast) is crucial to optimising your presence on social networks and on your website. It makes for a smoother, more immersive browsing experience.

3 ideas for Christmas marketing campaigns to stand out from the crowd

By capitalising on these trends to capture consumers’ attention, brands can create effective Christmas marketing campaigns, specifically targeting their strategic objectives.

To inspire them, here are 3 ideas for animations and interactive campaigns to engage and convert your audience at Christmas.

An engaging speed game to boost brand awareness

Gamification (i.e. incorporating playful elements into sales promotions) is an excellent way for brands to capture and hold the attention of consumers. One of the most effective formats at this time of year is an engaging mechanic like Tiny Wings.

This speed game was used by household appliance brand Electrolux for its ‘A Swedish Christmas’ campaign. The campaign aimed to The main aim was to highlight the company’s Swedish origins through a fun, viral game, and thus raise its profile over the festive period.

The engaging and addictive nature of the marketing game also enabled the company to capitalise on the interaction with participants to collect opt-ins. With an engagement rate of 92% and game sessions lasting an average of 1 minute and 18 seconds, this activity helped to strengthen the brand’s appeal to consumers over the Christmas period.

SFR Réunion also relied on this mechanism for its Christmas marketing campaign. Focused on lead generation, the campaign was a great success during the recruitment phase, thanks in particular to a media strategy based on native advertising.

Thanks to an attractive prize fund, the company was able to attract more than 10k new visitors. on its website. And with an average of more than 7 games played per subscriber and an average playing time of over 3 minutes, this interactive activity generated a high level of support for the brand among participants.

sfr christmas marketing competition

2. Instant win for Christmas coupons

Instant winners are also very effective during the Christmas period, when users are looking for good deals and discounts to save on their gift purchases.

The 100% winning Claw machine, for example, enables companies to distribute discount coupons to all participants. Showroomprivé.com banked on this Christmas marketing game during the festive season. 7,000 vouchers were distributed during the campaign, helping to convert prospects into customers and boosting the brand’s sales.

This animation can also be used as part of a Drive to Store campaign during the Christmas period. McDonald’s franchisees in the North of France have chosen to set up a campaign combining a Flappy and a 100% winning claw machine. These events enabled users to win discount vouchers to be used towards the purchase of a Maxi Best Of menu in participating restaurants, boosting traffic in the brand’s points of sale.

claw machine mc do christmas competition

3. An omnichannel Christmas campaign to engage consumers

It takes an average of 8 interactions between a brand and its prospect before they are ready to buy. If brands want to to boost their Christmas sales, they need to multiply the points of contact and the incentives to buy with their audience.

This is what brands can do by implementing an omnichannel Christmas marketing campaign. Companies will deploy a marketing game tailored to this marketing high point (such as the Shopping List for example) across all their communication channels. Adictiz’s customisable form can be used in engaging interactive formats across 4 distinct channels: the e-commerce site, blog articles, live shopping sessions and native advertising.

Brands will be able to engage their audience across all their channels, multiplying interactions to convert as many prospects as possible and boost their Christmas sales.

shopping list noël contest

Conclusion

To create an impactful Christmas marketing campaign, your brand can rely on engaging game mechanicsthat will capture consumers’ attention. Create differentiating brand experiences to boost your brand awareness, collect leads and generate more conversions during the festive season thanks to interactive marketing activities!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign.

Kiabi builds its lead generation marketing strategy around gamification

Kiabi builds its lead generation marketing strategy around gamification

In today’s dynamic fashion industry, Kiabi stands out for its accessible style and innovative marketing approach. The brand has implemented a strategy focused on gamification. And this via a partnership with Playable marketing solution Adictiz from 2014.

This alliance has enabled Kiabi to successfully navigate through various objectives throughout the year. We invite you to discover how Kiabi excels in achieving objectives such as lead generation, brand awareness, data collection and CRM enrichment through gamified campaigns.

Gamification at the heart of lead generation at Kiabi

Kiabi has chosen to deploy an innovative Playable marketing strategy. To meet its animation, engagement and data collection objectives. This 360° gamification strategy is built around the creation and distribution of interactive experiences.

By enabling targets to interact with content during brand highlights, Kiabi consolidates its presence and captivates its audience. This approach is not limited to capturing attention. It extends to lead generation. By encouraging sharing and virality, gamification enables Kiabi to attract leads that have an affinity with the brand, helping to establish meaningful relationships with prospects.

With the disappearance of third-party cookies, Kiabi has successfully met the challenge of <a href="https://www.adictiz.com/en/blog/why-collect-data/
” style=”color: #000000; text-decoration: underline;”>collecting first-party data
in an ethical and transparent way
. Thus providing its CRM with a qualitative and sustainable input for future activations.

We invite you to explore 3 operations launched by Kiabi. These demonstrate their mastery of playable marketing in the pursuit of their strategic objectives.

Lead generation: Kiabi’s high-performance campaigns

The impact of Kiabi Casting on lead generation

Since 2015, Kiabi has been offering an annual month-long casting operation. It takes the form of an engaging photo contest. This initiative offers its customers the chance to become the emblematic faces of upcoming collections. They are propelled to the rank of muses during an exclusive photo shoot. The aim is to highlight the value of customer loyalty. According to Kiabi, customers are more authentic and representative of the population’s diversity than traditional models.

The Casting 2024 campaign focuses on lead generation, encouraging customers to submit their photos to apply. It’s also an opportunity for participants to vote for their favorite candidates.

kiabi casting lead generation

Adictiz Ads media campaigns amplified the effectiveness of the campaign. They targeted the most sought-after profiles, such as young professionals, families and seniors, on social networks.

The results are remarkable: 1.37 million registrants with an average opt-in rate of over 50% in a total of five countries.

This initiative demonstrates how Kiabi has successfully merged engagement, qualified lead generation and advertising effectiveness.

Kiabi highlights its Kiabi Community platform with a Swiper

Kiabi Community is a community platform created by Kiabi, focusing on mutual support between Size+ women. It has been extended to include parents. The aim was to understand and meet the needs of its customers.

By joining this community, members can exchange ideas, influence product design and preview products. Their opinions play an essential role in the development of the product range. This enables Kiabi to adapt to customer expectations.

kiabi community lead generation

To promote the Kiabi Community platform, Kiabi has launched a campaign focused on concept promotion, lead generation and conversion.The Swiper mechanism was chosen to achieve these objectives.

Participants had to swipe to select their favorite looks. By entering the draw via the form, they had a chance to win Kiabi gift cards. At the end of the game, participants discovered which items had been highlighted.

The campaign raised awareness of Kiabi Community among a targeted audience. The results attest to its success, with over 14k registrations for the game, half of them via Adictiz Ads media coverage.

Kiabi qualifies its lead base

The life of a brand is built around the promotion of products or collections. With particular attention paid to the relationship with the products’ target audience. To promote its “Bienvenue Bébé” collection among young parents, Kiabi chose to interact with them through a highly attractive game: “Flip & Win”.

This experience was based on the principle of instant win. There were prizes such as baby care products to be won.

This initiative offered the brand an opportunity to get noticed and generate new leads, and to enrich its database by collecting information such as babies’ first names and ages. Thanks to this operation, Kiabi was able to help young parents prepare for the arrival of their baby, thus strengthening their loyalty to the brand.

kiabi welcome baby lead generation
kiabi welcome baby lead generation

Kiabi was able to recruit over 170,000 users to its operation, including 20% of subscribers from Adictiz Ads media campaigns. This strategy, combining lead generation and data enrichment, enabled Kiabi to qualify its audience for more targeted communications. Reinforcing its position as a brand focused on engagement and customer satisfaction.

Conclusion

Kiabi stands out in the fashion industry by adopting an innovative gamification-based marketing strategy, in partnership with playable marketing platform Adictiz. This approach has enabled the brand to navigate through a variety of marketing objectives, highlighting its expertise in lead generation, awareness building and data collection.

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

Culture and leisure sector: how can we improve the customer experience?

Culture and leisure sector: how can we improve the customer experience?

Culture is a crucial sector in France, because it helps to preserve our historical heritage and put the country on the international map. But it is also a sector that has suffered from the pandemic.

To revitalise cultural sites and experiences, and improve visitors’ experience of them, marketing gamification is an effective lever to explore. Integrating game mechanisms into areas such as leisure, culture and tourism makes the customer experience fun, interactive and memorable.

Thanks to interactive marketing experiences, visitors to a cultural venue are no longer passive spectators. They are immersed in the history of a venue or behind the scenes of a cultural movement, right from the moment they get in line. They are captivated by the world they are discovering, and are much more likely to retain the knowledge that is being imparted.

In this article, we’re going to look at the ways in which gamification can be a solution to facilitate the discovery of a heritage site or museum. We’ll explain how you can use gamification in an original way to stand out from the crowd and improve the customer experience at your venue or cultural event.

How can gamification improve our experience of culture?

Gamification, i.e. the integration of game mechanisms into an experience is not a new phenomenon. It is already used in marketing, in education and vocational training.

This is a widespread approach in cultural institutions. Which offer their visitors the chance to rediscover a place or a piece of history through gamified experiences (challenges, competitions, treasure hunts or riddles).

The aim is to use these entertaining mechanics for more than just fun. There, the aim is to educate visitors, enhance cultural heritage and improve the customer experience by making the visit more attractive (for younger visitors or those waiting in line).

As we have already seen in the marketing sector, gamification is a very interesting tool to deploy at every stage of the customer experience. It’s a great way of capturing their attention. But also to boost their engagement by multiplying the opportunities for them to interact with the brand.

But interactivity can be a powerful strategy before and after the visit. It can be used to prepare for the visit (by arousing desire or sharing relevant information in a fun way that the visitor will need afterwards). Once the experience is over, gamification becomes a loyalty-building lever, using the data collected during or before the visit, for example, to propose similar/complementary offers to visitors.

Improving the customer experience in culture: 3 use cases for gamification

In a nutshell, gamification is a way of improving the customer experience in the culture by:

  • Creating a real buzz around an experience or event (particularly online)
  • Making a museum visit more fun and memorable;
  • Enabling consumers to reappropriate cultural content;
  • Multiplying interactions between visitors themselves to federate committed communities around a cultural institution.

Whether it’s an interactive game, a treasure hunt, an augmented reality digital tour or a photo competition, culture and leisure operators have no shortage of ways to gamify and therefore improve their customer experience.

Here are 4 use cases to inspire you.

Wait marketing before a visit or cultural event

Wait marketing is based on the use of digital tools to animate an audience before the launch of a new product or in the queue at a cultural event. It is a lever particularly used in certain sectors where consumers have to wait in a waiting room (particularly in the medical world), but also in events.

The aim is to optimise the user experience before it even begins and to make the most of customers’ waiting time. This time can be used to display relevant information prior to a visit, for example; but above all, wait marketing can transform this tedious moment into a pleasant and entertaining one.

Before the visit begins, or before the artists take to the stage, the cultural institution can, for example, broadcast a quiz on a large screen. It’s a great way to keep visitors waiting while testing their knowledge and skills. by teasing out what would happen next.

For the Paris-Roubaix race, the Haut de France region set up an Outrun game to immerse participants in the heart of the sporting event.. The campaign engaged the public and recruited qualified leads by means of an entry form for a competition to win attractive prizes (goodies, etc.)

Example: improving the customer experience

Geocaching: turning a walk into a treasure hunt

Geocaching is a practice that combines the principle of treasure hunting with new technologies. It offers a unique and entertaining way to explore a territory or cultural site.

Using a smartphone and a series of clues, participants are tasked with finding ‘geocaches’ hidden along a footpath, in a neighbourhood or even in a town. This interactive game is a highly effective way of enhance the value of your location, reveal little-known or forgotten sites, and improve the customer experience.

In the tourism sector, geocaching allows travellers to collect points for the monuments they visit, or for sites observed. The more points they have, the more rewards they can receive to encourage them to return or share their experience with friends and family.

Interactive tours to attract young visitors to the museum

Interactive or augmented tours can be experienced both physically and online. In addition to a guide, visitors interact with a digital device (a smartphone or tablet for example) through which they can take part in a game.

The Royal Museum of Mariemont in Belgium, for example, has set up a tablet video game called ‘The Ferryman’. Aimed at the very young , this interactive game showcased the museum’s Egyptian collection. Children had to find hidden objects, solve riddles and complete levels. This fun format was ideal for introducing them to Egyptian mythology in a more immersive and entertaining way.

Outside museums, digital walks also combine education and fun. Mobile applications can, for example, enable visitors to take part in quizzes to find out all they need to know. The use of QR codes will also make it easier to display these interactive animations in key places. It’s an excellent way to visit without getting bored, but also to remember important information more easily.

Conclusion

Gamification and expectation marketing are two powerful levers for improving the customer experience in the culture and leisure sector. They enable you to engage your audience at every stage, from discovery to loyalty. To make your cultural venue more attractive, don’t hesitate to use our interactive game mechanics!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign