Using marketing games effectively to promote a product

Using marketing games effectively to promote a product

Product promotion is a key strategy for your brand’s sales and marketing challenges. It accompanies the product throughout its development from the moment it is created and involves all your communication channels. Marketing games are an excellent advertising medium for promoting a product. Find out how to use marketing games effectively at every stage of your product’s sales cycle.

The teasing game to announce the launch of your product

Objective: To create a buzz

The art of teasing allows you to create a buzz during the pre-launch period, even before the official release of your new product. Whether it’s a new arrival in the catalogue or an improvement to an existing product. At this stage, the marketing competition can be used in a variety of ways to create expectation and need.

  • Encourage consumers to discover its name, shape or packaging.
  • Use a hashtag to spread the word about the campaign on social media
  • Offer customers the chance to preview the product
  • Solicit feedback from your community and make final improvements to your product before launch
  • Gather data on interested players so that you can personally retarget them on the product once it has been released.
  • Inform players interactively and offer pre-orders
  • Benefit from potential press coverage thanks to the buzz generated by the originality of your teasing game

Launch your marketing game at least 3 weeks before the launch to promote a product and engage users with it.

The game to accompany your product’s sales roadshow

A promotional tour on the agenda?

The life of a product is often punctuated by demonstrations, events and trade fairs to get as close as possible to the target consumers and distributors. These are all opportunities for your brand to make its voice heard by accompanying these events with a marketing competition.

How can you reap the benefits of marketing games?

This allows you to do 2 things: generate traffic to your stand during off-peak periods and collect visitor data during busy periods. It is sometimes difficult at these events to be available for all the visitors. Offer an attractive flash game, and take advantage of the traffic peak to invite interested parties to leave their contact details in just a few clicks via your game. It’s an effective way of exploiting contacts at the end of the roadshow and analysing the event afterwards!

The game to promote your product on the shelf or on the merchant site

The power of multi-channel to promote a product

Launch a multi-channel competition to promote your product to consumers at any time, wherever they are. Mobile phones are at the heart of the operation, and the aim is to create a link between the various devices to maximise participation rates.
Put your points of sale to work, for example. To stand out on the shelves, brands are getting closer to their network of distributors and putting in place special operations at the point of contact with consumers. It is becoming increasingly common to find competitions on point-of-sale displays, in product packaging or on till receipts. Add game banners to your e-commerce site and relay them on your social networks to give them a viral dimension.

A game to highlight the highlights of your product

Marketing calendar or chestnut: it’s essential to use it

Fashion, Sport, Culture and Festivities… Our seasons are full of traditional highlights and emblematic rituals. At least 3 a month, there are plenty of opportunities to promote a product in a fun and festive atmosphere!

Some products are naturally associated with special events, such as duo packs for Valentine’s Day, while others feature flagship packaging. These are generally strategic products, requiring a substantial budget and a great deal of forethought.

In addition to this, you can promote any product by dressing it up seasonally using marketing games. This lever allows you to quickly and easily adapt your branding to all these occasions and deploy it across all your communication channels. An effective cross-channel marketing strategy!

mobile highlights calendar

The game to assess your brand awareness and boost your product sales

Have you thought about participatory marketing?

Game marketing is above all interactive. Based on the goodwill of the players, it relies on genuine brand-consumer exchanges. It is therefore an ideal medium for soliciting users’ opinions, or even getting them to contribute in a participative marketing approach. Marketing competitions can be used in a number of ways to gauge the awareness of your products: sound out your users’ opinions, ask them about their preferences using Votes, or draw on their creativity using User Generated Content.

Zodiac photo competition

Data at the heart of your strategy

The data from your gaming campaign will then enable you to identify which products should be promoted to which consumers as a priority. Send them personalised incentives such as discount vouchers or money-back offers to strengthen your relationship marketing. All the more reason to boost conversion rates!

The marketing game supports your product promotion strategy at every stage, with a focus on customer proximity:

  • Increase & reinforce awareness of your product to make it better known
  • Increased visibility on point-of-sale shelves and e-commerce sites
  • Have the user try out your product
  • Increase the frequency of product purchases and build consumer loyalty

Are you in the process of launching a product? Test the marketing game with us!

How gamification boosts sales performance

How gamification boosts sales performance

Sales represent a crucial period for brands in France. They offer a major opportunity to sell off stocks and attract new customers. However, in a context where 85% of French people feel that sales no longer have a real impact on their buying behavior, it is becoming essential to stand out beyond price reductions.

Gamification is emerging as an innovative strategy for capturing consumers’ attention and boosting sales. In this article, we’ll explore how integrating gamification mechanisms into your marketing campaigns can boost your performance during the sales season.

Sales: a major marketing challenge for brands

Sales, once the highlight of the French commercial calendar, are facing major challenges. Consumer behavior is evolving, making it a complex task for brands.

  • Changing purchasing habits: Inflation has changed consumer habits in France. Households, anxious to preserve their purchasing power, are turning to economical alternatives (such as fast-fashion platforms or second-hand goods). This quest for lower prices is leading consumers to give priority to essential products, neglecting non-essential purchases.

  • Increased competition for brands. Faced with these transformations, brands must redouble their efforts to stand out from the crowd. The proliferation of promotions and special offers throughout the year (Black Friday, Cyber Monday, French Days, etc.) has trivialized sales periods, reducing their impact. What’s more, the rise of e-commerce offers consumers a multitude of options, heightening competition.

Against this backdrop, it has become imperative for retailers to rethink their strategies. Proposing innovative experiences, strengthening relationships and offering personalized service are all levers for winning back a more volatile and demanding customer base.

Gamification: a powerful lever for boosting sales during the sales season

In a context where competition is fierce and consumers are overwhelmed by promotions, gamification is proving to be an effective solution for capturing buyers’ attention and boosting sales. Here are the strategic objectives that this approach can help you achieve.

1. Increase brand awareness and visibility

An interactive game (such as a scratchcard, a Wheel of Fortune or a Quiz) captures the attention of audiences and boosts brand awareness.

Gamification offers several advantages:

  • A viral effect: games are easily shared on social networks, increasing their organic reach.
  • Increased recall: a fun, engaging experience leaves a more lasting impression on participants.

Example: The Crazy Days campaign enabled Showroomprivé to attract responsive customers to the game, while giving the brand high visibility during the sales period. The One-Armed Bandit mechanic attracted more than 36K users, with a participation rate of 76%.

Showroomprivé - Crazy Days sales
Showroomprivé - Crazy Days sales
Showroomprivé - Crazy Days - mobile

2. Generate online and in-store traffic

One of the challenges of sales is to attract consumers to its sales channels. Gamification is a way of encouraging players to visit a store or e-commerce site, by rewarding them for their participation.

  • A bridge between digital and physical: by offering coupons or prizes to be collected in-store, retailers encourage customers to come and visit.
  • More qualified traffic: interested and committed consumers are the ones who take part in the game, increasing the chances of conversion.

Example: Altarea Cogedim launched the Summer Test campaign to energize its shopping centers during the summer sales. The aim of this personality test was to generate point-of-sale traffic and stimulate purchases, while engaging the community and boosting their visibility.

Altarea Cogedim - personality test sales
Altarea Cogedim -sales

3. Increase sales and convert new customers

By engaging consumers in a playful way, gamification helps convert prospects into customers.

Why does it work?

  • A feeling of exclusivity: by offering time-limited rewards, retailers encourage consumers to act quickly.
  • An incentive to buy: by winning a discount or advantage via a game, customers are more inclined to finalize a purchase.

Example: As part of the Crazy Days campaign, the game was used as a sales generator, with the aim of stimulating conversion through the distribution of vouchers. The brand recorded excellent engagement KPI’s, with 27K prizes distributed, representing as many sales opportunities on its e-commerce site.

5 tips for successfully gamifying your sales campaign

To take full advantage of gamification during sales, it’s essential to anticipate and optimize your strategy. Here are five key tips to maximize the impact of your sales campaign and boost your sales:

1. Prepare sales in advance by collecting data via marketing games

Even before the sales start, launching a marketing competition is an excellent way to get to know your audience better and refine your strategy.

Gamified mechanics allow you to :

2. Choose the right mechanics for your strategic objectives and your audience

The choice of game type must be aligned with the brand’s marketing objectives and the expectations of its target audience.

  • Instant win games (scratch cards or wheel of fortune): ideal for generating traffic and purchases
  • Quiz or Treasure Hunt: Perfect for engaging prospects (online and in-store, using QR codes) and building customer loyalty.
  • Challenges and contests: Excellent for encouraging sharing and boosting the virality of your campaign.

3. Optimize your distribution strategy

Even the most attractive game will be ineffective without well thought-out distribution. Maximizing visibility is crucial. Brands should rely on a multi-channel strategy, ensuring that their marketing game is shared both online (emailing, social networks, newsletter, mobile app) and in-store. They can partner with content creators or other brands (cobranding) to expand their audience.

4. Create a sense of urgency

Sales are a limited period, and we need to play on the sense of urgency to encourage consumers to act. Retailers can capitalize on limited-time offers to create FOMO (Fear of Missing Out). Another strategy is to integrate a countdown timer on the site to reinforce the time pressure and encourage immediate purchases.

5. Offer original prizes

Discounts are effective, but not always enough to motivate participation. So it’s a good idea to vary the rewards. For example, brands can offer :

  • Exclusive experiences: VIP access, meetings with influencers, personalized advice…
  • Product previews: combining sales periods with the launch of limited collections.
  • Gamified offers: progressive cashback, points to redeem for gifts, etc.

Conclusion

To maximize the impact of your gamified campaign during the sales season, it’s crucial to choose the right mechanics. Adictiz enables you to create high-impact campaigns by selecting the marketing game that will have the greatest impact on your audience. With our media agency, boost the reach of your interactive campaign and maximize your performance during this key period!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

How to create an online Wheel of Fortune?

How to create an online Wheel of Fortune?

The Wheel of Fortune is a popular game mechanic. It’s known from numerous television game shows.
With an easily identifiable visual, simple rules and the chance to win attractive prizes, it’s an attractive experience. For the same reasons, it’s an interesting lever for bradns wishing to use gamification to make their communication interactive.

In this article, we offer you a guide to creating an online Wheel of Fortune and maximise its impact. Step by step, we’ll look at how to configure the game and make it an effective tool for recruiting, engaging and retaining customers!

Presentation of the Wheel of Fortune mechanism

Wheel of Fortune is a game mechanic belonging to the instant win family. Where participants know immediately whether they have won or not (unlike a game with a draw) as wekk as the nature of their reward.

The principle is simple: users are invited to spin a wheel to find out if they have won. Which is ideal for capturing attention and maximising your brand’s recruitment objectives.

The Wheel of Fortune is divided into severak suqares, on which the cursor can stop, sealing the participant’s fate. Each box can be associated with a game prize (a percentage discount or a gift voucher amount).


This personalisation enables retailers to offer their audience a game experience that captures their brand universe and engages their target audience. Participants are more inclined to play the game. They can find out what they have won, creating anticipation that reinforces their commitment.

What are the objectives of this marketing game?

The online Wheel of Fortune is an ideal marketing game mechanic for :

Rapidly recruit new users

As we’ve already mentioned, it’s a popular and identifiable game. It captures the attention of users. The fact that it is an instant win reinforces the appeal of the mechanics and encourages participation. Participants can be invited to share the campaign, increasing its reach and helping to recruit new leads. This instant-win mechanism is therefore an effective way of boosting brand awareness.

Example: Lindt ran a Wheel of Fortune on its social networks to recruit opt-in leads and promote its products. The campaign exceeded 15,000 leads, with an opt-in rate of 62%.

Lindt - online wheel of fortune
Lindt - mobile wheel

Engage your audience and immerser them in your bradn universe

The customisable configuration of the online Wheel of Fortune means that it can be adapted to your brand universe. Brands can create a unique game experience that reflects not only their aesthetics, but also their values. What’s more, the mechanic can be distributed across a variety of channels (a website, mobile application or social networks).

Example:
Showroom Privé’s French Days campaign took the form of a Wheel of Fortune.

Showroomprivé - online wheel of Chance
ShowRoom Privé - French Days campaign

Boost your retention rate by rewarding customers for their loyalty

Finally, the Wheel of Chance is ideal for rewarding customers and ecouraging them to buy again. The game can be shared post-purchase (
directly at the checkout via an interactive terminal
or following an online order). Access may be restricted to a VIP program (via a gatecode
). In both cases, the Wheel of Fortune can be used to strengthen brand loyalty by distributing benefits (gifts) or incentives to buy again (discount coupons).

Example:
Del Arte’s 40th birthday campaign aimed to promote the brand’s anniversary through a Wheel of Fortune. Designed to generate in-store traffic, it enabled the company to record over 4k clicks to the loyalty program.

Del Arte - online wheel of fortune
Del Arte - birthday campaign

How to create an online Wheel of Fortune?

Now let’s get down to the nitty-gritty, with the steps you need to follow to create and distribute an online Wheel of Fortune

1. Set up the player’s route

Once the Wheel of Fortune mechanic has been selected, the first step is to configure the route for future players. As the game can include several stages, depending on the brand’s need and objectives:

  • The entry form for capturing customer data;
  • The Wheel of Fortune itself;
  • The result page: Win or Lose – unless the store opts for a 100% winning game;
  • The page already played (if players can only try their luck once) ;
  • The campaign end page (which may allow the brand to redirect participants to a landing page, for example);

You can also add a home page (to hare the rules of the games or give a bit of context about the campaign) and a teaser page.

2. Customise your marketing game

before configuring the campaign, the bradn will nedd to create the graphic elements
to personalise the experience. On Adictiz, you can import your visual for the wheel, define the colour of the cursor or adjust the alignment of the boxes. The options settings allow you to configure the loading bar or customise the animation of the result box.

The idea is to create an immersive experience by choosing visuals and colours that reflect the world of the brand.

3. Configuring the mechanics of the Wheel of Fortune

Depending on the objectives it has set itself, the company will then be able to configure its winning moment down to the smallest detail, and in particular choose :

  • The numbers of particpants (per day, week, month or campaign and per user). We recommend that you allow players 1 participation per day to encourage them to return to the campaign on a regular basis, while ensuring that it remains profitable;
  • The number of squares on the wheel, depending, ofr example, on the number of prizes. A minimum of one “Lost” box is mandatory on the Wheel of Fortune.
  • The uniqueness of the winners
    The option allows you to choose the number of prizes that the same user can potentially win on the campaign. If the company chooses the “No Uniqueness” option, each player can potentially win several prizes.

The results pages (winner and loser) will be displayed instantly once the wheel has stopped.

4. Choose the prizes

To work, the Wheel of Chance must offer attractive prizes (linked to the brand’s universe of the highlight of the event).
This mechanism makes it possible to
award prizes
for each square of the wheel. Users will discover their gift when the cursos stops on a square.

5. Test and adapt the mechanics to all channels

Before boradcasting your campaign, it is crucial to test it both on the desktop (for computer users) and on mobile (to check how it displays on a smaller screen).
To enhance the experience for mobile players, we recommend that you place the “Play’ button above the wheel.

6. Boost the visibility of your campaign

Once the Desktop and Mobile versions have been finalised and tested, all that’s left to do is distribute them.Here you need to think about :

  • Choosing the right channels to reach your audience and achieve your objectives;
  • Boost the reach of your campaign with a teasing effort, but also with appropriate levers (such as an Ads campaign on social networks or a personalised emailing suite).

Conclusion

Would you like to recruit new customers by creating an online Wheel of Fortune? The Adictiz platform allows you to configure each stage of your campaign and, if necessary, provides support from the creation of your visuals to the configuration of your mechanics and the media coverage of your marketing game!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

Gamification for the employer brand

Gamification for the employer brand

These days, it’s increasingly difficult to find qualified profiles to strengthen your teams, but also to retain talent within your company. It is therefore crucial for organisations to strengthen their employer brand, not only to boost their attractiveness to candidates, but also to better engage and retain their employees.

Gamification is a tool that can help create a strong employer brand, at every stage of the employee experience. In this article, we share with you some best practices and concrete use cases for gamifying your employer brand and responding to the HR challenges you are currently facing.

What is an employer brand?

Simply put, employer branding is the way companies present themselves to their employees. While a company’s brand image is primarily designed for and communicated to its customers, its employer brand is also aimed at its employees and the talented people who might consider joining its teams.

It is therefore an organisation’s unique value proposition
as a recruiter and an employer. An employer brand includes a range of very tangible elements, such as the conditions and benefits that the company offers its employees (salary policy, financial and intangible bonuses, etc.). But it also includes more intangible elements, such as the company culture, the values espoused by the organisation and its employees, the career prospects for both the company and its employees, etc.

The employer brand is also built around the image that the company conveys through different
communication tools (career page, LinkedIn profile, presence at trade fairs). But it is also co-constructed by all employees, past, present and future. This involves feedback that they share via their own networks or with a wider audience (on a site such as Glassdoor, for example, but also via their LinkedIn profile, etc.)

Why consolidate your employer brand?

The employer brand is a key element in a company’s ability to grow in the long term. The stronger the employer brand, the more likely it will be to attract, engage and retain the best performers in its teams.

Building your employer brand means you can :

  • Optimise your talent acquisition strategy. The employer brand helps to attract, engage and retain the most talented people. Not only will talent be more likely to apply to a company that enjoys a good reputation as an employer. But they will also be more motivated to give their best to the organisation and will tend to see themselves as long-term employees.

  • Ensure its financial stability. Recruitment is a major expense for companies. In the same way, high staff turnover and positions left vacant for too long can have a negative impact on an organisation’s profitability. The ability to attract and retain the best talent is therefore crucial to productivity and growth.

  • Consolidate your brand image. A company’s ability to offer its employees good working conditions is just as important to its customers. Consumers value responsible brands that respect people, starting with their employees.

Why gamify your employer brand?

Gamification, or the introduction of playful elements into a context not traditionally associated with games, is an excellent way of consolidating your employer brand. Here are 3 concrete steps (awareness, acquisition and retention) where this strategy can be a winner.

1. Gamification to develop an attractive employer brand

In the same way that gamification can be used by brands to raise their profile with potential customers, it is also an excellent way of capturing and retaining the attention of talented people. By introducing playful elements into its communication materials, a company can communicate more effectively with candidates and convey its values and messages in an impactful way.

Gamification offers a multitude of mechanisms for conveying information to your target audience, via an interactive quiz, for example. An interactive approach ensures that your audience will pay closer attention and retain the message better.

For example, many talented young people want to work for companies that share their values. Gamification can be used to communicating and reinforcing the employer’s unique value proposition with candidates. By opting for a Quiz or a Battle, the organisation can communicate its commitments (on work-life balance, sustainable development, diversity and inclusiveness) in a fun and memorable way.

2. Gamification to optimise your recruitment process

Gaming can also enable employers to break traditional recruitment codes. For example, organisations can attract talent by sharing gamified job offers. Instead of listing the requirements and tasks of the position to be filled, companies can use gamification to create immersive offers that highlight their internal culture and values.

By offering a personality test, recruiters can share their expectations in an original way and filter more effectively the profiles that do and don’t suit them. As well as simply standing out from the crowd, gamification is also a profitable strategy for optimising the candidate selection process. Companies can use interactive and fun formats to more effectively identify profiles that match their needs, for example through gamified assessments.

Rather than relying solely on traditional methods (such as tests or job interviews), the organisation can also offer immersive experiences (role-playing, interactive investigations such as escape games). Combined with traditional assessment tools, these enable us to measure candidates’ potential in action more accurately. But they can also be used to assess less tangible skills (such as soft skills like teamwork, empathy, creativity, etc.).

Example: The Bizzbee video competition

The Bizzbee brand proposed a simple challenge: submit your application on video, as originally as possible, and post it on the social networks to gather as many votes as possible from the Bizzbee community. The prize was a CM internship in the social media team and a great atmosphere guaranteed.

BZB challenge

3. Games as a means of engaging and motivating employees

Gamification is also a particularly effective way of engaging employees and building loyalty. In this way, employers can gamify their internal development processes, along the lines of their loyalty programmes. This system, which can include elements such as points and levels, will make it possible to offer teams greater recognition, reward them for their achievements and give them a transparent view of their career development possibilities.

Edutainment, or learning by playing, also shows the relevance of integrating gamification into vocational training.Employees gain skills while having fun, and have the feeling that they are growing with the company. But games can also be used to celebrate the organisation’s high points (anniversaries, new product launches) and to unite teams around fun experiences ( sports games, creative competitions, solidarity challenges, etc.

Example: DPD’s Catch All for the Davis Cup

DPD has set up a ‘Catch-all’ game
to engage and motivate its employees during the Davis Cup. It was a great success, with over 6,000 games played. The operation was a resounding success, with over 6,000 games played, reinforcing internal cohesion and enthusiasm around this sporting event.

DPD catch all
DPD - catch all employer brand

Conclusion

Gamifying your employer brand is an excellent way of boosting your company’s appeal and better engaging your candidates and employees. Discover
our catalogue of playful mechanisms to optimise your employer value proposition and consolidate your internal culture!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

Online surveys: 5 examples of successful interactive campaigns

Online surveys: 5 examples of successful interactive campaigns

To offer relevant products/services and an unforgettable experience, retailers need to understand what motivates their audience. This is a challenge facing marketers.

And yet, online surveys are very simple data collection tools. In this article, we present 5 scenarios in which online surveys can make all the difference to a brand’s marketing strategy.

1. Create interactive surveys to refine your customer knowledge

Surveys provide a better understanding of customer behaviour. They help companies to gather data about their audience. They are useful for collecting product preferences or analysing purchasing habits.

The aim of the survey: To create personas and/or segment your audience.

Example of a survey: ‘What criterion counts most in your purchasing decision?’ or ‘How often do you buy X type of product?

The benefits of the survey: it allows you to adapt your offer and communication to meet the needs of your target audience.

Use case: Club Med’s ‘Which destination is right for you?’ campaign attracted a large number of visitors. The online surveys generated a flow of new leads and opt-ins, thanks in particular to the targeting of the Adictiz Ads campaign. Thanks to an optimised game path, Club Med was able to qualify these leads by collecting data such as the most liked resort.

Club med - swiper interactive polls

2. Qualify prospects with online surveys

To optimise their marketing efforts, brands need to identify leads that have a high probability of converting.

Surveys enable prospects to be filtered and segmented according to their interest in an offer or their position in the buying journey. This format therefore helps companies to identify (on the basis of the responses submitted) qualified leads. They will be able to focus their efforts on users who have a chance of making a purchase or whose average basket will be the highest.

The aim of the survey: to prioritise sales actions and personalise the approach (to improve retargeting campaigns).

Example survey: ‘What budget do you allocate to this type of product?’ or ‘What are your current challenges?’

The benefits of the survey: Rate each prospect according to their potential LifeTime Value and facilitate conversion by understanding prospects’ expectations.

Use case: Leroy Merlin’s ‘Renovation’ campaign collected leads (via the creation of customer accounts) by qualifying them. The mechanism used was a Swiper, which invited users to choose between several project proposals. Each lead was segmented according to their purchasing intentions (kitchen, bathroom, decorating preferences). The brand was able to send personalised offers tailored to the needs of the participants.

Leroy Merlin - swiper online surveys

3. Boost brand awareness via a digital survey

The survey can be used as a communication tool to increase visibility and reach a wider audience. By publishing the results of its survey, the brand positions itself as an expert and engages its community.

The aim of the survey: to create content and share useful insights.

Example of a survey: ‘70% of consumers prefer fair trade products’ (result of a study carried out by the company).

The benefits of the survey: Improve your brand image and attract the attention of the media and prospective customers by highlighting the relevance of your positioning.

Use case: The Nouvelle-Aquitaine region launched a Swiper competition to promote its landscapes to travellers from neighbouring countries. Thanks to a targeted media campaign, the operation generated a desire to discover the region. The game highlighted the diversity of its landscapes. It also helped the region to identify participants’ preferences. This made it possible to target communications at destinations that were attractive to them.

Nouvelle Aquitaine Region - swiper

4. Promote your products via online surveys

Surveys are an opportunity to promote products or services. They allow you to test concepts, functionalities or offers with the market. They can also be used to present the added value of your catalogue in a fun, interactive way.

The aim of the survey: to validate a product and promote its benefits.

Example of a survey: ‘What feature attracts you to our product?’ or ‘Would you be prepared to test this new product?’.

The benefits of surveys: Optimise product launches and encourage adoption through direct feedback.

Use case: Legrand’s Céliane campaign highlighted the products and finishes offered by the brand. The campaign was based around a Swiper game, supported by Adictiz Ads media coverage and a push opt-in stage to maximise registrations. The results reflect user interest in the brand. With more than 111,000 games played and an average of 5 games per subscriber, the campaign helped to engage the audience.

Legrand - Céliane Swiper set

5. Improve the customer experience by collecting feedback

Surveys are a way of evaluating and improving the customer experience. By soliciting feedback after an interaction or purchase, retailers can identify what is working and where improvements are needed. This could be satisfaction with a product, the quality of customer service or the efficiency of an online journey. This feedback enables data-driven decisions to be taken and an optimal customer journey to be offered.

The aim of the survey: to optimise the user experience and strengthen customer loyalty.

Example of a survey: ‘How would you rate our service? What improvements would you like to see in our product?’

The benefits of the survey : By responding to customer feedback, the company demonstrates that it is listening to them. This strengthens their commitment and loyalty by improving the quality of the offer.

Use case: McDonald’s uses surveys to improve the customer experience. Faced with a drop in sales, the chain intensified its collection of customer feedback to identify the improvements it wanted to make. The surveys revealed the relevance of offering a simplified menu and better quality ingredients. McDonald’s implemented these changes, which led to a 4.1% increase in sales.

Conclusion

Online surveys are versatile marketing tools that can be used to analyse the behaviour of your audience, qualify your prospects, enhance the appeal of your offer and boost customer loyalty. To create a truly engaging survey experience, rely on gamification. Adictiz offers you a range of fun polling techniques to suit your brand universe and strategic objectives!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

Reinforcing corporate communication through gamification

Reinforcing corporate communication through gamification

According to a Gallup study, only 13% of employees worldwide feel involved in their work. A statistic that underlines the urgent need to improve corporate communication, both internal and external, and human interaction within organisations, particularly by adopting innovative approaches such as gamification.

Traditional methods of corporate communication are now coming up against major challenges. They are no longer adapted to new communication flows, new ways of working (notably with the rise of teleworking) or new consumer expectations of brands. This can lead to a gradual disengagement of its audience, both internally and externally, and thus to a decline in the productivity and attractiveness of organisations.

Gamification offers an effective solution to these challenges. By introducing interactive and playful mechanisms into its corporate communications, the company can better address the expectations of its various stakeholders and strengthen their attachment to the group.

Here are some tips and practical examples of how to use gamification as a tool to transform your corporate communications.

What is corporate communication?

Corporate communication encompasses all of an organisation’s communications aimed at both its internal and external stakeholders. It includes marketing campaigns aimed at the company’s customers, as well as exchanges with external partners (suppliers, investors) and, of course, employees/applicants.

Business communication is therefore a major challenge for organisations, enabling them to maintain good relations and transparent communication with all their stakeholders.

The various forms of corporate communication include :

  • Public relations: to raise your profile, strengthen your branding or improve your reputation both internally and externally;
  • Crisis communication: to manage the problems the company may encounter, reassure its partners and guarantee its future, etc.

What are the key issues in corporate communications?

Corporate communication is a major challenge for companies. It plays an essential role in all aspects of a company’s business and plays an active part in maintaining its attractiveness and therefore its profitability.

The main challenges in corporate communications include :

  • Building and maintaining a solid reputation and a strong brand identity. Corporate communications help shape the way we perceive an organisation. It helps to differentiate a brand from its competitors and therefore to strengthen its credibility with all its stakeholders.

  • Improving employee commitment and satisfaction. Internally, corporate communication fosters a good corporate culture. It enables the company to communicate its vision, values and objectives more effectively. It is therefore a good lever for mobilising and motivating your teams and strengthening their attachment to the company.

  • Managing crises and change effectively. Corporate communication is essential for managing any crisis or change likely to affect the organisation. Properly orchestrated, it can mitigate the negative impact of problems encountered by the company, reassure customers and mobilise employees to resolve the crisis or adapt smoothly to change.

  • Strengthening relationships and partnerships with stakeholders. Finally, corporate communication encourages collaboration with all our partners, from customers to suppliers and, of course, employees. It allows us to share information, but also to better understand their needs and respond to them in a timely and relevant manner.

Gamification to boost corporate communications

Gamification, or the introduction of game elements, is an excellent way of boosting corporate communications. The interactive, playful aspect of gamification enables organisations to better capture the attention of their various audiences, engaging them effectively and enhancing their brand image.

Gamification to add power to messages

Companies now have a wide range of channels for communicating with their internal and external stakeholders. They can use email, their website or application, but also social networks to transmit information to their target audiences.

The whole point of the game is to capture consumers’ attention and give these messages greater impact. The interaction and the original way in which the message is conveyed mean that the information is much more strongly and sustainably integrated.

Games also improve message retention, making them more memorable. For example, employees are more likely to remember the organisation’s strategic objectives if they are shared via a playable format such as a Quiz.

The game mechanics can also be used to apply this new knowledge in a fun way (on the ongoing transformation of the organisation or its CSR policy, for example). To do this, the company could offer a Game of Differences, a Memory game or even launch a QWL challenge.

Example: DPD’s Zero Waste Quiz

DPD offered its employees a quiz designed to raise awareness of waste reduction. The aim of the operation was to tackle this sensitive subject in a fun and light-hearted way. Thanks to this corporate communication initiative, participants could win prizes (boxes, zero waste kits), reinforcing the commitment to this internal awareness-raising campaign.

DPD - zero waste quiz - corporate communication

Promote the brand to candidates, employees and business partners

Gamification also makes it possible to offer a different kind of corporate communication and therefore to focus the attention of audiences on the company. Gamification offers the ability to make your brand more visible on the market, more attractive, but also more convincing.

Play mechanisms can therefore be used as part of internal training and employee development programmes. They can also be shared with external stakeholders (investors, partners) to promote the company’s innovations. With consumers, gamification can maximise the time spent with the brand (via a sports game, for example) and highlight its initiatives (sports or cultural sponsorship programmes, etc.).

Example: The Lidl Voyage in-house game

In order to reinforce the feeling of belonging to the brand and to highlight the travel offer, Lidl set up a Tiny Wings in 3 different universes. The campaign enjoyed high levels of engagement, with over 10k games played and an average playing time of 5min 15s.

Lidl - tiny wings travel game

Boosting stakeholder engagement

Gamification makes communication media more interactive and attractive. It encourages both employees and customers to actively participate and engage with the company’s content.

For example, animations can be used to encourage stakeholder participation in company events and initiatives. Gamified communication encourages participation in activities and stimulates the involvement and enthusiasm of participants.

Overall, gamification helps to create more playful and positive working environments. It injects pleasure and fun back into daily tasks and makes the activities associated with corporate life more enjoyable and rewarding. By offering attractive prizes, the company also helps its partners to feel valued and motivated.

Example: Lidl’s Made by you Pizza

Lidl asked its employees to create the brand’s next pizza using a voting mechanism. The activation engaged Lidl employees, who generated 21.6k votes throughout the campaign.

Lidl - pizza made by you

Conclusion

Gamification is a powerful way of boosting your corporate communications? Whether you want to communicate with your internal or external stakeholders, marketing games are extremely effective at capturing attention and engaging with your brand. Discover our interactive gamification mechanisms and tailor them to your corporate culture and strategic objectives!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign