Gamification marketing: adapting mechanics to each target

Gamification marketing: adapting mechanics to each target

Long perceived as targeting a young audience, gamification in marketing is still subject to stereotypes. Yet, marketing campaigns that include interactive elements see an increase in user engagement of 100 to 150 % compared to traditional approaches. A figure that shows the potential of this lever for all marketing targets.

Game-based marketing is now recognized as a powerful tool for activation, engagement, and loyalty. But to effectively reach each segment, the challenge is to adapt campaigns to the marketing target you want to reach.. Storytelling, mechanics, visuals, rewards: each element can be designed according to the expectations, habits, and barriers specific to each consumer category and industry sector.

This article provides you with the keys to adapt a gamification strategy to different profiles. The goal: activate the right lever, at the right time, for the right audience.

Why gamification works for all marketing targets

Contrary to popular belief, gamification marketing is not only aimed at young people or the general public. Many premium brands, B2B companies, and those targeting seniors now use gamification to boost engagement. Indeed, the effectiveness of this approach, regardless of the audience, lies in its ability to engage universal cognitive mechanisms.

First, the game captures attention. In a content-saturated environment, capturing interest becomes a challenge. However, playful mechanics activate the brain’s reward system, especially through dopamine, which boosts motivation and enhances focus. This neurological activation explains why gamified content holds attention longer than traditional formats.

Beyond attention, this approach stimulates curiosity. It introduces an element of mystery and interaction, two factors that boost user interest and enable interactive formats to outperform traditional advertising content.

In addition, Playable marketing helps generate positive emotions.. According to a TalentLMS study, 83% of users feel more motivated when a process includes playful elements. These emotions promote memorization and brand attachment.

Lastly, such experiences encourage action. Whether it’s completing a form, visiting a point of sale, or sharing an offer, interactive mechanics multiply conversions. Gamification is therefore not just a simple distraction or a tool for brands to diversify their content. It is a powerful engagement driver, provided it is tailored to the targeted marketing audience.

In summary, gamification marketing is effective thanks to the following elements:

    • Capturing attention (through reward and dopamine)

       

    • Stimulating curiosity (mystery and interaction)

       

    • Generation of positive emotions (motivation and attachment)

       

    • Incentive to action (increased conversions)

A gamification marketing strategy tailored to each audience

Not all marketing targets play for the same reasons. Some audiences, often considered less receptive to gaming (seniors, high-income professionals, B2B), can still be fully engaged with the right levers.

The challenge is to understand their specific expectations and adapt the game mechanics accordingly.

Through concrete examples, we will demonstrate that gamification knows no age, status, or industry.

1. Gamification for seniors

Often seen as distant from digital technology, seniors are wrongly considered to be unreceptive to game mechanics. However, their appetite for useful, simple, and interactive content makes them a perfectly targetable marketing audience through gamification, provided the experience is adapted. Clarity, accessibility, and usefulness should guide the design of gamified campaigns aimed at seniors.

The example to follow: Christine Laure

The ready-to-wear brand launched a game called “Vote your shopping list” aimed at its predominantly senior female customers. The goal: to engage the community in selecting the products to highlight, while gathering information about their preferences.

Result: over 28,000 registered participants, with half taking part in the voting. An effective campaign to engage this target audience, refine product recommendations (and enrich the brand’s CRM), as well as strengthen brand loyalty.

christine-laure-game-marketing-targets
christine-laure-game-marketing-targets-mobile

2. Gamified B2B marketing

Often seen as too serious for gaming, the B2B target is nevertheless an audience receptive to gamification. Indeed, decision-makers are often overwhelmed. To capture their attention, Playable marketing can inject emotion into campaigns that are often too rational and help improve the memorization of the advertising message.

A well-designed mechanic helps stand out while collecting qualified data.

The goal: to add value at every step. Playful content (shared, for example, through a serious game) should enrich thinking, simplify the discovery of a service or solution, and refine the diagnosis of needs.

Key takeaway:

  • The approach must remain understated and premium in style.
  • The game must serve a clear objective: lead nurturing, qualification, or appointment scheduling.
  • The call-to-action must be naturally integrated into the playful journey.
legrand-celiane-game-marketing-targets
legrand-celiane-game-marketing-targets-mobile

3. Reaching premium targets through Playable marketing

Often seen as less receptive to gaming, the premium target primarily expects experiences consistent with luxury standards : exclusivity, elegance, sophistication. To engage this audience, gamification must prioritize subtlety over excess.

Immersive formats that emphasize storytelling or stimulate curiosity help increase memorization while respecting brand image expectations. Here, the game offers access to exclusive rewards to extend the brand experience.

The example to follow: Moser & Cie

Moser & Cie has designed a digital campaign in the form of a playful quest.
Internet users had to find clues hidden on the site to answer an exclusive quiz.
The result: a high rate of engagement and an enriched database of qualified users attracted by the brand’s unique universe.

moser-cie-game-marketing-targets
moser-cie-game-marketing-targets-mobile

4. Institutional marketing with a gamification twist

Institutional marketing is often seen as too serious to incorporate gamification elements. However, gamification helps humanize communication and engage audiences that are often less receptive.

By adapting the mechanics to educational content, it is possible to make knowledge more accessible and even raise awareness about complex or sensitive topics.

Local authorities can, for example, rely on serious games such as educational quizzes or simulations to raise awareness within their community about waste sorting or risky health behaviors. In addition to conveying valuable information, the game also becomes a data collection lever that allows the organization to better understand its audience and needs.

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club-med-game-marketing-targets-mobile

How to tailor a gamified campaign to your marketing target

No magic formula: success relies on strategic adaptation to each marketing target. Here are the key elements to adjust to maximize the performance of a playable campaign depending on the audience you want to reach:

Identify the specific barriers and expectations of the marketing target.

Each audience has its own specific barriers and expectations that must be identified beforehand. For example, some targets prioritize simplicity, while others focus on interactivity or social engagement. The choice of mechanics should address these specificities to maximize the impact of the gamified campaign.

Choose mechanics suited to the audience profile.

Simplicity for seniors, challenge for high-income audiences, immediate rewards for families. A platform dedicated to gamification such as Adictiz will make it easier to personalize the message, visuals, and game journey.

    Adapt the advertising message and tone

    The advertising message must speak the language of the target, with an appropriate tone and content. A B2B audience expects useful or value-driven content; a younger audience prefers a more friendly tone focused on shared values.

    Carefully time the release

    The right timing is also a key factor to effectively engage your marketing target. Launching a campaign at the right moment enhances its relevance and audience receptiveness. For example, it should coincide with a strategic peak period (commercial event, product launch) or follow seasonality (back-to-school, summer holidays, etc.)

    Simplify the game journey as much as possible

    Finally, the game journey should remain smooth and simple to avoid any frustration. Intuitive design and clear rules make participation easier and increase conversion chances, especially for audiences less comfortable with digital.

    The power of the game lies in its ability to adapt. A tailored approach transforms gamification into a powerful marketing lever. The challenge is to personalize each playable experience according to the expectations and behaviors of your audiences. Discover Adictiz’s solutions and activate each marketing segment with precision, creativity and efficiency.

    In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

    Drive to store: 4 strategies to better in-store conversions

    Drive to store: 4 strategies to better in-store conversions

    Consumer habits have changed, particularly with the spread of e-commerce and the increase in online sales. The way in which brands reach, engage and retain their customers must therefore adapt to these new practices. One of the most crucial challenges for companies is to increase in-store traffic, in particular through drive to store campaigns.

    These are an integral part of the harmonisation of the online and offline shopping journeys. In an increasingly omnichannel world, brands need to be able to engage and convert customers both in-store and online.

    In this article, we present the 4 most effective strategies for attracting consumers to your shops and converting them into loyal customers.

    What is drive to store in marketing?

    Drive-to-store is a set of marketing strategies designed to attract online customers to physical shops. It’s an omnichannel approach that combines consumer geolocation, recommendation of the nearest point of sale and optimisation of the retail experience.

    While consumer habits have tended to go digital during the pandemic, in-store shopping is not yet a thing of the past. Customers continue to embrace the retail experience, whether to discover the world of a brand, test its products, or return or exchange an order placed online.

    Drive to store is therefore a central element of modern marketing, and this despite the fact that 62% of consumers say they will refuse to buy from a brand if it has no online presence. The discovery stage is increasingly carried out via digital channels, but physical purchasing has not said its last word.

    A recent study shows that 72% of people who carry out a local search online will go to a shop located less than 8 kilometres away of their current location. This underlines the importance of an active online presence in redirecting qualified prospects to your points of sale.

    What’s more, 28% of all local searches result in a purchase. A comprehensive omnichannel promotional campaign – one that harnesses the power of multiple channels – can help businesses attract visitors to their physical shops and generate more retail conversions.

    What are the most effective strategies for a drive-to-store campaign?

    An effective drive-in-store campaign therefore involves using a mix of digital and physical tools to attract and convert customers in-store. Here are the most effective ways of achieving this.

     

    1. Localised advertising campaigns

    The particularity of Drive to Store is that, to be effective, this marketing strategy needs to target consumers who live or are located close to a point of sale. Qualifying prospects is therefore a crucial element in maximising the ROI of your media budget.

    A good way of achieving this is to display your ads to a geolocalised audience near a physical shop. Social networks such as Facebook, for example, have developed advertising targeting tools specifically for Drive to store. This is the case with Meta’s Store Traffic objective, which redirects users from an advertising insert to a physical point of sale.

    Referencing your shops on Google Maps is another essential lever in any successful drive-to-store strategy. 86% of consumers use Google Maps to find local businesses.

    2. Offer Click & Collect

    The Click&Collect principle is simple. It consists of offering customers collect their online order from the nearest shop. The main advantage of this strategy is that it offers an alternative to home deliveries, which can occur when the customer is not at home. It is also a good way for consumers to save on postage costs.

    For the brand, encouraging a customer who has already been won over (because they have just bought from the brand) in-store is beneficial in a number of ways. It’s an opportunity to strengthen its links with the company by immersing them in their world. This approach can also play a part in the post-purchase conversion strategy by recommending complementary offers to customers in shop.

    3. Offer exceptional discounts to in-store customers

    Offering exclusive discounts to consumers in-store is a simple but effective way of boosting your drive-to-store strategy.. Les soldes disponibles uniquement en retail, mais aussi les opérations de déstockage sont d’excellents leviers pour attirer ses clients dans un point de vente physique.

    4. Gamification to maximise in-store conversions

    Playable marketing is another excellent way of attracting consumers to the shop, but also to convert them. Broadcast online, an interactive game can, for example, enable participants to win discount or purchase vouchers that are only valid in-store.

    But gamification can also be used as a lever for visibility and conversion in a physical point of sale. Whether in the form of a digital interactive terminal or tablets available at the checkout, these phygital devices make the in-store experience more attractive and fun.

    Here again, it’s the opportunity to win rewards via an in-store competition that will encourage consumers to enter the point of sale and interact with the brand. Not to mention that, for the brand, it’s an excellent way of collect qualified data. It will then be able to use this data to optimise its future digital drive-to-store campaigns.

    Best practice for a successful drive to store campaign

    Let’s move on to the practical side. To boost the impact of a Drive to Store strategy, here’s some advice to apply before, during and after the campaign.

      Before the campaign

      • Targeting the right audiences based on their geolocation to boost its conversion rate. Brands should start by drawing up a list of their points of sale so that they can target the right audience. Note that it is important to consider a radius that encompasses a reasonable walking or driving time.
      • Use attractive creative formats to capture consumers’ attention. Providing relevant information from the nearest shop also boosts the impact of the Drive to store campaign.
      • Define the right attribution window (i.e. the length of the period taken into account before conversion, during which the contribution of marketing contact points is collected and analysed). A window of between 15 and 30 days, for example, enables you to monitor footfall in your shops and therefore focus on the most effective advertising channels.

        During the campaign

        Dive into granular reports. The success of a Drive to Store campaign can mean different things to different advertisers. Granular reporting tools make it possible to drill down into the data that is relevant to the brand, depending on whether it just wants to increase traffic, convert new customers, increase its re-purchase rate, build customer loyalty or build its audience.

        After the campaign

        Measure conversions in real time. This makes it possible to focus on 3 key KPIs: the improvement factor (i.e. the probability that a visit to a shop is motivated by the Drive to store campaign), the percentage of exposure and, in particular, the percentage of incremental visits.

        Conclusion

        The Drive to Store strategy is therefore the cornerstone for brands wishing to activate their prospects and customers across all their channels, both digital and physical. One of the most effective tools for strengthening the omnichannel customer journey is gamification. Discover our interactive mechanisms to increase the visibility and appeal of your points of sale.

        In just 30 minutes, we’ll show you how to launch your own high-performance interactive marketing campaign.

        How to organise in-store competitions?

        How to organise in-store competitions?

        Despite the growing popularity of e-commerce, consumers continue to visit shops. Au cours du deuxième trimestre 2022, they were 71% to have made their purchases in physical shops. As with digital channels, point-of-sale marketing, and in particular the organisation of in-store competitions, is therefore an essential lever for attracting buyers, offering them a unique shopping experience and building loyalty.

        If you’re thinking of organising an in-store competition, here’s everything you need to know to boost results and some ideas to inspire you.

        Why offer in-store competitions

        A competition is a form of entertainment organised by a company or organisation. with the aim of attracting people’s attention to your products or services. We’ve already talked a lot about online competitions, which take place on digital communication channels. But interactive animation can also be adapted to retail and organised at physical points of sale.

        Grab customers’ attention with an in-store competition

        In an increasingly competitive environment and in the face of more demanding consumers, shops need to redouble their inventiveness to stand out from the crowd and win consumer loyalty.

        When a chain sets up an in-store competition, it has a better chance of attracting customers and prospects, if only because consumers rarely say no to the chance to win a free gift or take advantage of discounts on their purchases. This is especially true in times of inflation, when buyers are more careful about what they spend.

        Organising an in-store competition is also an excellent way to stand out from the crowd and create excitement in its points of sale. Passers-by who haven’t necessarily heard of the brand will be curious to find out what’s going on and will be more likely to push open the doors of the boutique.

         

        Lead recruitment guide

        Boosting buyer engagement and retention through point-of-sale marketing

        There’s nothing more frustrating than a prospect walking into your shop, browsing the shelves and leaving without having bought anything. For salespeople, however it’s difficult to interact with consumers without falling into ineffective commercial tricks such as asking them if they need help or advice.

        In-store competitions are a simple and effective way of creating positive interactions with customers. Shoppers do not feel that the brand’s staff are trying to make them consume, since the aim of a marketing game is to win them gifts or other rewards. The link that is created between the brand and the buyer is therefore not a transactional one, but one that establishes a more authentic and lasting relationship.

        By using game-based mechanisms (such as collecting points with every purchase, searching for a mystery item in shop or discovering a surprise discount on their till receipt), retail competitions also encourage customers to return to the shop or to continue interacting with the brand on its digital channels.

        The competition can be launched online (on social networks, for example), but participants can also be invited to visit the shop to claim their price. This marketing leverage enables you to consolidate your customers’ multi-channel purchasing journey and to strengthen the relationship between consumer and brand over the long term.

        Getting to know your customers better

        A brand’s growth and performance depend to a large extent on its ability to meet its customers’ expectations. And that means gathering first-party data on its core target in order to better understand its desires, consumer trends, budget, etc. In-store competitions are an excellent way of gathering this data.

        Motivate your sales teams with an internal competition

        In-store workplace competitions can also be part of a company’s internal strategy, helping to motivate its sales force. Some brands organise them for their employees in order to create healthy competition between their different sales outlets. The shop with the best sales figures, for example, will be rewarded with bonuses or gifts.

        The different types of in-store competitions

        Depending on the brand universe, target audience and budget, companies wishing to organise an in-store competition can choose from a range of different approaches.

        Here are some ideas for in-store competitions to inspire you.

        Random drawing at the checkout or at the point of purchase

        The best-known in-store competition is undoubtedly a random drawing in-store. The principle is simple. Once they have made an in-store purchase, the brand’s customers will automatically be entered into a random drawing and will find out if they have won directly on their till receipt.

        The brand can also integrate a marketing game application (such as a wheel of fortune or a one-armed bandit) directly into its shopping terminals.

        Not only is this mechanism very simple to put in place. It also naturally encourages consumers to return to the shop to maximise their chances of winning.

        interactive terminals

        In-store interactive games

        In-store interactive marketing is an even more effective way of engaging customers, as it directly invites them to take part in a game based around the brand’s products or services.

        The conditions for participation are no longer limited to making a purchase in the shop, but rather to taking part in a contest (makeover, drawing, etc.), searching for a mystery item on the shelves or correctly answering the questions in a quiz on the history of the brand.

        Omnichannel competitions

        The whole point of the marketing game is that it makes it easy to build bridges between your different communication and distribution channels. It’s easy to attract your online community or e-commerce site customers to your shop with a competition.

        The principle is simple: the brand shares the rules of its competition via a publication on social networks, but the conditions for taking part or collecting the prizes on offer are to visit the shop.

        Conversely, an in-store interactive game (such as a photo competition using the brand’s products) can enable the company to grow its online audience and generate UGC. To do this, simply invite participants to share their photos on social networks using a hashtag created specifically for the occasion.

        In-store competitions are an effective way of attracting, engaging and retaining shoppers. Discover all the Adictiz interactive formats that can be easily integrated into your in-store shopping experience!