Playable marketing: how to gamify and optimise the consumer buying proces

Playable marketing: how to gamify and optimise the consumer buying proces

A brand that can maintain its profitability over the long term is a brand that knows how to engage its customers. Engagement (i.e. the depth, quality and frequency of interactions between a company and its audience) is the primary indicator of commercial performance.

It’s engagement that boosts a brand’s visibility, converts prospects into customers and, above all, builds loyalty. Engaged customers (particularly through gamification mechanisms) are more likely to buy regularly from the same brand, recommend it to friends and family, etc.

To activate the neurons in our brains and engage their customers effectively, brands can rely on Playable Marketing. By taking up the elements traditionally associated with games (points, competition, progression from one level to the next), brands can optimise the purchasing journey and boost their revenue.

In this article, we explain how you can make the most of the advantages of playable marketing at every stage of your customer journey!

What is playable marketing and what impact does it have on buyers?

Whether in education, healthcare or marketing, organisations are all looking for effective tools to capture and maintain the attention of their audience. Gamifying the way they speak to their audiences is a highly relevant strategy for achieving this objective.

Why ? It’s all in our brains. Lors de la phase de découverte, lorsqu’un consommateur commence à se familiariser avec une nouvelle marque, les éléments empruntés au jeu permettent par exemple d’améliorer la rétention d’information.

Neuroscience has shown that gamification acts as a catalyst for hippocampal memory, which encourage the store of new data in long-term memory. We also know that our brains are more likely to retain information when it is associated with positive experiences.

During the consideration phase, when consumers are comparing a brand’s offer with that of its competitors, gamification can play the role of a differentiating element. The fun aspect, as well as the opportunity to unlock rewards, strengthens customer commitment and encourages them to make a purchase.

In fact, Gamification releases dopamine, a neurotransmitter that creates positive associations when we win something or achieve a goal. The feeling of happiness and satisfaction increases. We are therefore much more motivated to buy from a brand that offers a gamified buying experience. Playable marketing is therefore a powerful loyalty-building lever .

By increasing the number of interactions between the customer and the company, gamified marketing campaigns also enable more comprehensive data to be collected. This information gives the brand a much more detailed understanding of the needs, preferences and motivations of its audience. The brand can use this information to optimise the buying process, improve the customer experience and even perfect its products.

Creating an engagement loop through gamification

One of the key mechanisms in gamification is the engagement loop. Les utilisateurs sont motivés à effectuer une action (e.g subscribing to a newsletter, buying a new product or leaving a review) because this action unlocks a reward. With each new action, customers can access even more interesting prizes. This strengthens their bond with the brand and their feeling of belonging to its community. Gamification also activates the reward circuit. it makes customers want to prolong their interaction with the brand (in particular by continuing to consume) in order to conitnue to reap the benefits.

The reward, but also the recognition offered by the brand (via a badge for its most loyal customers or access to a VIP club) becomes a motivating factor in itself. And the commitment loop starts all over again.

This is why Playable marketing is not just about converting new customers. More importantly, it builds loyamty among customers who have already bought from the brand and boosts their Lifetime Value. brands that make good use of gamification to optimise their customer experience and their buying journey will see their incomes increase significantly.

For example, with its gamified application Run Club, Nike has increased its cusotmers’ sense of belonging. It encourages more frequent interactions and a higher re-pruchase rate. The same goes for Starbucks, whose loyalty program consists of accumulating points to move up to higher levels. This program has generated 40% of the company’s revenues and a 7% increase in sales in 2019.

Best practices for designing a gamified shopping experience

Interactive marketing formats and the gamification of marketing content enable companies to optimise their purchasing paths. However, simply introducing game elements is not enough to move a prospect up the conversion funnel.

Here are the best practices to keep in mind to maximise conversions thanks to Playable marketing.

Getting to know your customers

The first step in designing a gamified shopping experience is to understand your target audience, what they are looking for and what motivates them. This in-depth knowledge is facilitated precisely by gamification (as a tool for data collection and enrichment)). Les marques peuvent en effet récolter des données qualifiées issues de formulaires de participation, ou directement via l’expérience de jeu (par exemple en faisant choisir à son audience son produit préféré etc)

Using the data at its disposal, the company will be able to adapt its interactive animations to the needs of its customers. It’s also a good time to segment the data collected in order to personalise and boost the performance of its campaigns .

Setting clear objectives

The brand will then need to determine which stage of the purchaising journey it wishes to reinforce. It is moe relevant and affordable to determine the strategic contact points where gamification will enable the company to boost its results.

Depending on which part of the conversion funnel is most problematic (awareness, consideration, purchase, loyalty), the company can determine which marketing games to offer and when.

Incorporate relevant game elements for each stage of the customer journey

When a brand adds gamified elements to its shopping journey, it is crucial that they make sense in the context of the customer experience. For example, introducing a points and reward system is relevant in the post-purchase phase to build consumer loyalty.

On the other hand, interactive formats such as competitions and instant wins are more effective at the moment of discovery and consideration.They will help to boost brand visibility and convert new prospects more effectively.

Enhancing the added value of gamified elements

The final step is to regularly evaluate the effectiveness of gamification of the pruchasing journey. Tracking precise metrics (conversion, lead generation, retetention) will enable the company to optimise its shopping experience and achieve its objectives.

Conclusion

By following these best practices, you can create a gamified customer experience that is both more engaging for your customers and more effective for your brand. We provide a complete catalogue of interactive formats to target buyers at every stage of your customer journey. Whether you want to engage your audience, convert prospects or build customer loyalty you’ll find a gamified animation to meet your needs!

In just 30 minutes, we’ll show you how to launch your own high-performance interactive marketing campaign.

UGC (User Generated Content), definition, marketing trends

UGC (User Generated Content), definition, marketing trends

UGC (or User Generated Content) is not a new marketing trend in 2024. An increasing number of brands are in fact encouraging and reusing photos, videos and written testimonials shared by their customers to enrich their content marketing strategy.

But like any popular strategy, it is crucial for brands wishing to use UGC to stand out from the crowd. If you’re already capitalising on this authentic content to engage your audience but you want to take it a step further, this article will take you deeper into the subject of User Generated Content.

We take a closer look at the different ways in which UGC can enrich your content marketing. You’ll also find some practical advice on how to boost your UGC strategy, with a particular focus on gamification.

What is UGC (User Generated Content)?

User-generated content (or UGC) refers to any form of content created by users or consumers rather than by brands or companies. This can range from images, videos, written testimonials to blog posts (e.g. a product review) and much more.

The whole point of UGC is that, unlike content produced by companies, it offers a more authentic representation of products or services they offer. When a customer takes a photo of themselves wearing a piece of clothing or shares their opinion on a new beauty treatment, they are naturally doing so in a more objective way. Their experience or testimonial is not perceived by other users as marketing content designed to encourage them to buy.

This is why consumers trust UGC more than brand publications to guide their purchasing decisions;

  • 85% of consumers say they turn to UGC-type content rather than branded content when making purchasing decisions.
  • What’s more, 62% of consumers are more likely to buy a product if they can consult photos and videos of people buying the product in question.

The different objectives of UGC

As well as being a highly effective purchase driver, UGC (User Generated Content) also encourages exchanges between the brand and its customers.

Brands that decide to integrate UGC into their content marketing strategy can use it as a lever to :

  • Gain subscribers and boost your visibility on social networks. Challenges launched by brands, particularly photo and video competitionsare an excellent way of growing your community and raising your profile. UGC allows companies to make themselves known to their customers’ friends and subscribers. And so naturally extend their visibility to affinity audiences.
  • Increase buyer commitment, on social networks or on its online shop. Internet users spend 90% more time on a website that incorporates UGC content (on its product sheets, for example) than a site that does not. UGC acts as social proof that reassures them at the time of purchase.
  • Collecting e-mails for reactivation. Les campagnes d’UGC peuvent également s’inscrire dans une stratégie d’enrichissement de données clients. Il suffira de lancer un concours d’UGC offrant de la valeur en échange d’une adresse email ou de réponses à un sondage. Par exemple, les participants peuvent partager des photos de plats cuisinés avec les produits commercialisés par l’entreprise en échange d’un ebook de recettes.
  • Stimulating repeat purchases and building customer loyalty. L’UGC est un puissant levier de rétention des clients. Une fois la commande passée et le produit reçu, les marques peuvent encourager les utilisateurs à partager leur avis ou une photo illustrant leur expérience. En échange, ils recevront des coupons de réduction pour déclencher un nouvel achat ou d’autres avantages (programme VIP, etc.)
User-Generated-Content-example

How can you boost your UGC strategy?

UGC (User Generated Content) is therefore a good way of capitalising on the authenticity and creativity of your community to strengthen your content marketing strategy. But you still need to encourage your audience to share content that is relevant to your brand, and know how to use it wisely.

Here are 3 tips for optimising your UGC strategy.

1. Create a brand experience worth sharing

The first step in encouraging your audience to produce UGC is to create a brand experience that makes you want to be immortalised and re-shared on your networks. That’s what restaurants are doing by coming up with highly Instagrammable dishes that customers will immediately want to take a photo of and post on their social media.

Unboxing, for example, can be a crucial part of the customer experience. Beautiful packaging naturally encourages consumers to create and distribute UGC. The use of the product or service itself can also be an excellent way of encouraging users to produce content.

For example, a beauty products brand can share with its customers (via a series of post-purchase emails) a routine to follow. Customers will be able to film themselves using the treatment or share a before-and-after picture. The UGC will then serve as social proof and will boost sales of the item.

2. Encourage or guide the creativity of your community with a competition

Gamification is a highly effective way of encouraging customers to generate UGC. For brands, it’s also a good technique for guiding the type of content they want their audience to share. The instructions of a marketing contest will, for example, provide information about the format or the benefits of the product to be promoted.

Calvin Klein, for example, has relied on UGC to democratise its brand image, perceived as too luxurious (and therefore inaccessible) by young consumers. CK created a landing page highlighting the campaign and actively encouraging users to share their publications under the hashtag #MyCalvins.

The emphasis was on the IRL (i.e. authentic) side of the content to break down the brand’s overly upmarket image. In 2024 , the hashtag #mycalvins had over 410 million views on TikTok! This UGC competition, whose main reward was to be shared on CK’s networks, enabled the company to boost its profile among GenZ.

3. Interacting with and rewarding brand ambassadors

As the CK example clearly shows, the main reward sought by users who share UGC is not necessarily a prize.. Ce type d’interactions est plutôt un moyen pour les consommateurs de create a link with their favourite brands. What they generally expect in return is recognition and privileged exchanges with the company.

The key to a viral UGC campaign is to interact as much as possible with your brand ambassadors. Cela passe évidemment par reposter en stories ou directement sur son compte les photos et vidéos partagées par sa communauté. Mais aussi de commenter ces publications, de les remercier pour leur soutien et d’encourager leur créativité.

The most original UGC can be included in the brand’s content strategy (with the agreement of their creators, of course). They can also give access to exclusive benefits (meeting the founders, access to the ambassador programme, etc.).

This approach not only makes it possible to gamify a UGC campaign by creating healthy competition between its customers. Above all, it increases audience loyalty by strengthening the emotional connection between the brand and its consumers.

Conclusion

UGC (User Generated Content) is marketing content that is as engaging as it is effective in triggering the act of buying. To encourage customers to share authentic content, gamification remains one of the most effective levers. Discover our interactive animations to boost your UGC strategy and improve your brand image!

In just 30 minutes, we’ll show you how to launch your own high-performance interactive marketing campaign.

Recruitment method: how and why gamification?

Recruitment method: how and why gamification?

According to a recent study by Opinion Way, 29% of the 56% of companies with recruitment targets are finding it difficult to recruit. Whether it’s advertising, attracting the right profiles or convincing talented people to join their teams, organisations are increasingly exposed to a shortage of staff.

What if the solution to overcoming these challenges and avoiding understaffing was to look to gamification? That’s right, making your recruitment process more interactive and fun can be a good way of standing out from your competitors and attracting the most sought-after to work for your company.

Gamification: an innovative recruitment method

Gamification in recruitment refers to introducing a game mechanic or animation into the recruitment process. The ultimate aim of this strategy is manifold: gamification can be used to attract candidates or to improve their experience so that they don’t give up along the way.

Let’s take an example. In 2004, Google invited candidates to solve a series of equations on the assumption – rightly so – that those with the intelligence and motivation to complete the process would make excellent candidates.

Both parties benefited from adding a fun dimension to the recruitment method. Candidates appreciated being challenged in a more original way than in a traditional job interview. And Google was able to attract a wider range of candidates while selecting the most analytical and persevering profiles.

What are the benefits of gamification in recruitment?

To sum up, introducing gamified elements into the recruitment process can transform the hiring experience into something that is both more entertaining and more productive, for both the recruiter and the recruit.

But let’s look at the companies that choose to recruit through games. In practical terms, this strategy can enable them to :

  • simplify and accelerate the talent selection process,
  • reduce the drop-out rate,
  • but also to highlight the strategic skills of each candidate.

Let’s take a closer look at the virtues of interactive recruitment.

1. Gamification reduces time to hire

Gamification is an excellent time management tool. Games often only take a few minutes for participants and provide recruiters with instant results. This is an excellent way of quickly assessing the relevance of a profile in terms of the skills required for the position.

According to reports from a tech startup, simply replacing the traditional interview process with gamified assessments, such as a coding game, has made their interview cycle 40% faster. Le taux de candidature était également supérieur de 62 %.

2. Gamification of recruitment improves the candidate experience (CX)

Gamified recruitment also makes the candidate experience more enjoyable. It’s an excellent way of presenting the company’s values and encouraging talented people to join its teams.

As game mechanics are, by their very nature, highly engaging, they help to maintain candidates’ interest throughout the recruitment process. The reward (or points) system built into gamification not only helps to motivate participants. But it also makes it easier to keep them until the final selection stage. Their experience is more fun but also reflects an innovative and modern image of the company.

3. Eliminating prejudice in recruitment

No selection process is completely neutral. Nevertheless, gamification is an objective way of selecting candidates.. Ce ne sont pas les impressions du recruteur qui prime, mais les résultats du jeu partagés à l’ensemble des talents. Chacun arrive bien sûr avec ses armes, mais ce sont leurs compétences (aussi bien les hard que les soft skills) qui sont jugées, et non l’image qu’ils renvoient d’eux-mêmes.

The data generated by gamified recruitment experiences gives companies an objective basis for shortlisting the candidates most likely to be suitable for the job. This can be based on ranking by results, but also on each candidate’s interactions with the game.

The gamification of recruitment is all the more interesting for avoiding discriminating against profiles on the basis of their experience. It’s not the companies they’ve worked for or the positions they’ve held that make the difference. But their ability to solve a puzzle, think creatively and find an innovative solution to a complex problem.

Games are therefore set to replace application forms. Rather than asking applicants to upload their CV and covering letter, companies can offer them the chance to answer a quiz or take part in a competition. Les candidats qui sortiront du lot seront non seulement les plus créatifs, mais aussi les plus persévérants et motivés à rejoindre l’entreprise.

The example of Camaïeu X Lena Situations

Following its takeover, Camaïeu decided to make a splash by teaming up with influencer Lena Situations to tease its comeback. But also to give a spotlight to its gamified recruitment campaign run in collaboration with Adictiz.

With the Be Camaïeu* operation, the influencer shared the search for a ‘communications boss’. This exceptional recruitment, which is clearly off the beaten track, is based on a participative approach. Not only are candidates not asked to send a CV, but they are also asked to answer a personality test that highlights their creativity.

But broadcasting the campaign on both the brand’s and the influencer’s social networks also helps to engage their respective communities in the selection process. Members become headhunters, recommending profiles or highlighting those they consider most relevant.

Results :

  • The brand received over 2,000 applications, far more than it had estimated;
  • The profiles were more junior than for a traditional communications manager. For the company, it’s the assurance of bringing in a breath of modernity in its teams. Mais aussi d’accéder à un pool plus large de talents (qui peuvent s’autocensurer par peur de ne pas être légitimes).
  • The press and organic response to the campaign has been spectacular: over 100 articles published (specialist and general press), radio and TV coverage, posts and conversations on social networks.
  • The EMV (Earned Media Value) of this operation was valued at 4 million euros.
Example of gamification recruitment

How can you successfully gamify your recruitment method?

To replicate the success of the Camaïeu campaign, we recommend that you :

  • Define your objectives. A strategic plan will clearly define the weak points in the current recruitment experience that gamification will help to strengthen. This could mean attracting more candidates, limiting drop-out rates or assessing their skills more effectively;
  • Make the game as engaging as possible. Le but principal de l’utilisation d’un jeu n’est pas de dérouter le candidat, mais d engage future employees. Le format utilisé doit donc être pertinent avec le poste proposé, interactif et cohérent avec les valeurs portées par l’entreprise.
  • Promote your recruitment game. Disseminating the gamified recruitment experience is crucial to its success. Influencer marketing can be a good way of doing this, as long as you work with a content creator who matches the profile of the candidates you want to reach.

In 30 minutes, we show you how to gamify your recruitment

Hosting a trade show with interactive activities

Hosting a trade show with interactive activities

Trade shows and conferences are excellent opportunities for companies to network and present their products/services to a wide audience. But taking part in these events also represents a major investment. That’s why organisations need to maximise their ROI by taking advantage of this opportunity to generate leads and sales.

In an environment where they are in direct competition with other exhibitors, how can we differentiate ourselves and achieve these objectives? Gamification is emerging as an effective lever for attracting and converting visitors.

In this article, we take a closer look at the links between gamification and trade shows. We also share our tips on how to host a trade show and win new customers.

Gamification and trade fairs: the obvious way forward

Gamification is the process of turning any activity into a game. It’s a particularly popular tool in digital marketing, but one that companies are increasingly transposing to the physical world. We have already mentioned gamification in shops, but it has long been a central element of trade show experiences.

Exhibitors didn’t wait for gamification to collect business cards to generate leads and win prizes for participants. Physical games have always been incorporated into trade show stands to make them more attractive and encourage visitors to interact with the company.

But playable marketing has come a long way since thenand so are the technologies used on exhibition stands. The arrival of mobile screens and large-format displays (such as interactive kiosks) is opening up new possibilities for businesses. These phygital devices also help to bridge the gap between the digital and physical experience, boosting user engagement on their preferred channels.

The benefits of gamified trade show experiences

Gamify your stand to host a trade show with interactive activities for visitors enables companies to achieve a number of strategic objectives. Here are some of them.

Gain visibility/awareness and engage visitors at a trade show

Trade shows are highly competitive events. Pour animer un salon professionnel, companies have to stand out from hundreds of other exhibitors. Their objective: to capture the attention of a public that no longer knows where to turn.

Gamification is an excellent way to stand out from the crowd. Exhibitors can attract visitors by creating an interactive and entertaining experience that will break the monotony of the other stands.

The public will be more inclined to engage in conversation with a company’s sales staff if they are directly invited to take part in a game. This will be all the more the case if this interactive activity can enable them to win attractive prizes (goodies in the company’s colors, a free trial period, etc.).

Mechanisms such as random drawing or the wheel of fortune are ideal for trade shows. They are clearly identifiable by visitors, who will be naturally drawn to the stand and the chance to win a prize.

Generate leads and collect data through gamification

To ensure that their efforts have an impact beyond the exhibition, companies need to put in place a lead follow-up strategy via personalised content. So one of the biggest challenges of this type of event is lead generation and data collection so that they can be reactivated with relevant information or offers.

Gamification is an excellent way of collecting data on prospects, such as their contact details. But an entry form for a marketing game or even the interactions resulting from the game itself (as with a swiper, for example), can give companies even more valuable information about their audience. This will give them more in-depth knowledge of their target audience’s preferences, buying behaviour and even direct feedback on their products.

At the French Salon International de l’Agriculture, Lidl invited visitors to take part in a one-armed bandit game. Players had to line up 3 identical symbols on the theme of the event in order to win 50 euro vouchers in the chain’s shops. Before launching the interactive game, each participant not only had to fill in a form to provide qualified information. They also had to choose whether or not to receive the company’s newsletter.

Exhibition example - Lidl

Result: Lidl used the game as an effective lever to capture qualified data and generate downloads of its Lidl Plus application. Hosting a trade show enabled Lidl to collect 152K entries and 7K shares on social networks, as well as recruiting 71K optins.

Converting through hosting a trade show

By boosting the visibility of its stand and facilitating lead generation, gamification is already a powerful conversion lever for companies taking part in a trade show. But it can also use its interactive animation to generate more sales, and so maximise its ROI.

In particular, the brand can reward visitor interaction with prizes in the form of purchase incentives. The prizes up for grabs in the Lidl one-armed bandit competition were vouchers to be redeemed directly in Lidl shops.

Similarly, promotional codes shared via an instant win can encourage visitors to complete a sale at the show. Simply adding a validity date (e.g. the duration of the event) can create a sense of urgency and boost the company’s conversion rate.

How can gamified marketing be used to host a trade show?

To maximise the impact of hosting a trade show, companies need to think through their strategy from A to Z. Here are the steps they can take to ensure that they leave no stone unturned in their conversion funnel:

  • Define the objectives of your interactive marketing game. What results does the company want to achieve through gamification? For example, it may want to increase the number of visitors to its stand, generate leads or win new customers.
  • Choosing the right gamification mechanics depending on its objectives and audience. The phygital device via which the game will be presented is also very important. Depending on its budget, the company may opt for an interactive terminalor tablets. It is also important to ensure that the game reflects the company’s identity and that it is clearly identifiable for participants.
  • Defining attractive endowments to boost the participation rate. Depending on the audience’s expectations, the company can offer benefits to all participants (100% winner) or offer physical prizes to the big winners;
  • Distribute your marketing game beyond the trade show. Companies can also use gamification to boost their visibility and their online message. The animation can also be made available via social networks or directly on the company website.
  • Analyse the results and activate the data collected. Gamifying your exhibition stand can help you generate more leads. But this does not guarantee that they will convert into customers. To do that, it will need to follow up its prospects by sending them personalised content and progressively advance them along the sales funnel. Analysis of the data collected will also enable better segmentation of its customer base.

Conclusion

Trade shows are much more than just an event at which your company presents its products and services. It’s an opportunity to connect with your audience and build a loyal and engaged community. To increase the ROI of your exhibition stand, rely on our playable marketing mechanics!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign

Interactive surveys: the engaging solution for collecting opinions

Interactive surveys: the engaging solution for collecting opinions

With the depreciation of data and the end of third-party cookies, companies are constantly looking for new ways to collect customer opinion and feedback. Surveys have always been a very practical way of gathering data about your target audience. But its gamified format, the interactive survey, is proving even more effective.

In fact, 89% of consumers say that when a task is gamified, they are more motivated to complete it because of its competitive and playful nature.

In this article, we present the advantages of interactive surveys to better understand the expectations of your audience. We’ll also look at how to use gamification to boost engagement, obtain relevant responses and optimise your campaigns.

What is a survey?

A poll is a survey in which data is collected from a specific group of people. The aim is to acquire more in-depth knowledge about the various questions you ask yourself about your marketing target: what are its consumer habits, its budget, its preferred purchasing channel, and so on.

Why use surveys to improve your marketing campaigns?

The different types of survey

Just as there are several reasons to share a survey with your audience, there are also different survey formats. On peut ainsi distinguer :

  • Market research surveys These are used upstream of a project to gauge the needs and aspirations of the target audience. It is aimed at companies wishing to launch themselves with a new audience. It can also help them find out how they are positioned in relation to their competitors, or whether there is a demand for a new product.
  • Satisfaction surveys (or NPS – for Net Promoter Score)). Ce type de sondage permet d’évaluer si les clients sont satisfaits de l’expérience ou de l’offre de l’entreprise. Concrètement, il consiste à indiquer, sur une échelle de 1 à 10, quelle est la probabilité que le consommateur recommande la marque à ses proches.
  • Awareness surveys : They involve asking shoppers about their knowledge of the brand. This is a good way of measuring the success of an advertising campaign, for example, or identifying unexpected associations that consumers may make with the company.

Why opt for interactive surveys?

The simple act of asking someone for their opinion is already an effective way of capturing their attention and increasing their commitment. However, responding to a survey can also be a tedious task, especially if the format is not adapted to the audience.

As we have already discussed in other articles, the trend is towards interactive marketing. Users are looking for entertaining formats that introduce game mechanisms to make content more engaging.

Gamification will motivate more people to take part in a survey, which is why it’s a good idea to opt for interactive surveys.

Fun surveys can serve several purposes:

  • Increase the number of participants and the survey completion rate. The main reason why users rarely complete a survey is that when the format is not interactive or is too long, it loses interest. Incorporating a game element makes the survey more engaging and attractive. This will encourage participants to complete it in order to obtain the reward that has been promised.
  • Obtain better quality data. The aim is not only to increase the response rate, but also to improve the quality of the data collected. If the survey is entertaining, participants will be more likely to give honest answers. This is particularly important if the survey includes more in-depth questions.
  • Increase brand awareness and customer loyalty. By creating fun surveys, participants will associate the brand with this enjoyable experience. They will be more likely to click, comment or even visit the brand’s website afterwards.

How do you gamify your interactive surveys?

Several interactive survey formats are available to make their feedback forms more engaging. Companies can :

1. Turning a survey into a battle

example survey 1

A company that wants to know the tastes and preferences of its audience can gamify its survey by presenting it in the form of a battle.. Par exemple, plutôt que de demander simplement quel est leur influenceur préféré (dans le but d’optimiser son influencer marketing, for example), it can create a battle of content creators by asking participants to choose a winner at each slide.

2. Replace the yes/no format with a swiper

Example-swiper

Rather than sharing a survey with closed ‘Yes or No’ questions, brands can make the experience more interactive by opting for the swiper.. Ce format rappelle les applications de dating. Les participants font glisser une image vers la droite s’ils apprécient ou sont d’accord, et vers la gauche si ce n’est pas le cas.

3. Transforming an awareness survey into an interactive quiz

Instead of sending out a long form to test your audience’s knowledge, Trivia is an interactive alternative.. Ce format de sondage permet en effet engage participants, who can test their knowledge and even compare their results with other players.

4. Motivating participants with a personality test

Personality tests are another very popular format for interactive surveys. It allows companies to learn more about their customers and enrich their CRM. But it’s also a way of encouraging participants to complete the survey, since the reward is learning more about their personality. For Valentine’s Day, the personality test can reveal the user’s profile and make personalised recommendations.

In 30 minutes, we show you how to launch your own high-performance interactive survey.

Drive to store: 4 strategies to better in-store conversions

Drive to store: 4 strategies to better in-store conversions

Consumer habits have changed, particularly with the spread of e-commerce and the increase in online sales. The way in which brands reach, engage and retain their customers must therefore adapt to these new practices. One of the most crucial challenges for companies is to increase in-store traffic, in particular through drive to store campaigns.

These are an integral part of the harmonisation of the online and offline shopping journeys. In an increasingly omnichannel world, brands need to be able to engage and convert customers both in-store and online.

In this article, we present the 4 most effective strategies for attracting consumers to your shops and converting them into loyal customers.

What is drive to store in marketing?

Drive-to-store is a set of marketing strategies designed to attract online customers to physical shops. It’s an omnichannel approach that combines consumer geolocation, recommendation of the nearest point of sale and optimisation of the retail experience.

While consumer habits have tended to go digital during the pandemic, in-store shopping is not yet a thing of the past. Customers continue to embrace the retail experience, whether to discover the world of a brand, test its products, or return or exchange an order placed online.

Drive to store is therefore a central element of modern marketing, and this despite the fact that 62% of consumers say they will refuse to buy from a brand if it has no online presence. The discovery stage is increasingly carried out via digital channels, but physical purchasing has not said its last word.

A recent study shows that 72% of people who carry out a local search online will go to a shop located less than 8 kilometres away of their current location. This underlines the importance of an active online presence in redirecting qualified prospects to your points of sale.

What’s more, 28% of all local searches result in a purchase. A comprehensive omnichannel promotional campaign – one that harnesses the power of multiple channels – can help businesses attract visitors to their physical shops and generate more retail conversions.

What are the most effective strategies for a drive-to-store campaign?

An effective drive-in-store campaign therefore involves using a mix of digital and physical tools to attract and convert customers in-store. Here are the most effective ways of achieving this.

 

1. Localised advertising campaigns

The particularity of Drive to Store is that, to be effective, this marketing strategy needs to target consumers who live or are located close to a point of sale. Qualifying prospects is therefore a crucial element in maximising the ROI of your media budget.

A good way of achieving this is to display your ads to a geolocalised audience near a physical shop. Social networks such as Facebook, for example, have developed advertising targeting tools specifically for Drive to store. This is the case with Meta’s Store Traffic objective, which redirects users from an advertising insert to a physical point of sale.

Referencing your shops on Google Maps is another essential lever in any successful drive-to-store strategy. 86% of consumers use Google Maps to find local businesses.

2. Offer Click & Collect

The Click&Collect principle is simple. It consists of offering customers collect their online order from the nearest shop. The main advantage of this strategy is that it offers an alternative to home deliveries, which can occur when the customer is not at home. It is also a good way for consumers to save on postage costs.

For the brand, encouraging a customer who has already been won over (because they have just bought from the brand) in-store is beneficial in a number of ways. It’s an opportunity to strengthen its links with the company by immersing them in their world. This approach can also play a part in the post-purchase conversion strategy by recommending complementary offers to customers in shop.

3. Offer exceptional discounts to in-store customers

Offering exclusive discounts to consumers in-store is a simple but effective way of boosting your drive-to-store strategy.. Les soldes disponibles uniquement en retail, mais aussi les opérations de déstockage sont d’excellents leviers pour attirer ses clients dans un point de vente physique.

4. Gamification to maximise in-store conversions

Playable marketing is another excellent way of attracting consumers to the shop, but also to convert them. Broadcast online, an interactive game can, for example, enable participants to win discount or purchase vouchers that are only valid in-store.

But gamification can also be used as a lever for visibility and conversion in a physical point of sale. Whether in the form of a digital interactive terminal or tablets available at the checkout, these phygital devices make the in-store experience more attractive and fun.

Here again, it’s the opportunity to win rewards via an in-store competition that will encourage consumers to enter the point of sale and interact with the brand. Not to mention that, for the brand, it’s an excellent way of collect qualified data. It will then be able to use this data to optimise its future digital drive-to-store campaigns.

Best practice for a successful drive to store campaign

Let’s move on to the practical side. To boost the impact of a Drive to Store strategy, here’s some advice to apply before, during and after the campaign.

    Before the campaign

    • Targeting the right audiences based on their geolocation to boost its conversion rate. Brands should start by drawing up a list of their points of sale so that they can target the right audience. Note that it is important to consider a radius that encompasses a reasonable walking or driving time.
    • Use attractive creative formats to capture consumers’ attention. Providing relevant information from the nearest shop also boosts the impact of the Drive to store campaign.
    • Define the right attribution window (i.e. the length of the period taken into account before conversion, during which the contribution of marketing contact points is collected and analysed). A window of between 15 and 30 days, for example, enables you to monitor footfall in your shops and therefore focus on the most effective advertising channels.

      During the campaign

      Dive into granular reports. The success of a Drive to Store campaign can mean different things to different advertisers. Granular reporting tools make it possible to drill down into the data that is relevant to the brand, depending on whether it just wants to increase traffic, convert new customers, increase its re-purchase rate, build customer loyalty or build its audience.

      After the campaign

      Measure conversions in real time. This makes it possible to focus on 3 key KPIs: the improvement factor (i.e. the probability that a visit to a shop is motivated by the Drive to store campaign), the percentage of exposure and, in particular, the percentage of incremental visits.

      Conclusion

      The Drive to Store strategy is therefore the cornerstone for brands wishing to activate their prospects and customers across all their channels, both digital and physical. One of the most effective tools for strengthening the omnichannel customer journey is gamification. Discover our interactive mechanisms to increase the visibility and appeal of your points of sale.

      In just 30 minutes, we’ll show you how to launch your own high-performance interactive marketing campaign.