How to effectively collect first-party data?

How to effectively collect first-party data?

First-party data is collected directly by the company or brand from users when they interact with it (for example, on its website, app, or other marketing channels).

It is an essential building block of customer knowledge. and an indispensable tool for personalizing the buyer’s experience and making better business decisions. But how can you effectively collect first-party data?

In this article, we share ideas for interactive and fun levers that encourage consumers to share relevant information with brands.

What is First Party data ?

First party data are the information collected directly from one’s audience or customers. It’s about data that the company collects during interactions with consumers, whether they visit its website, engage with its social media posts, or make a purchase on its online store.

This data is inherently more reliable than information collected in a less direct manner. (such as through a third-party site) since they come directly from the source. Throughout the customer journey, prospects or customers share personal information (such as their email address, location, age) as well as consumption preferences (budget, preferred purchasing channel, etc.).

This data then allows brands to design marketing campaigns and personalized shopping experiences, which are more likely to convert and retain customers.

Why is first-party data important?

The main advantage of first-party data over other types of data (such as third-party data) is its reliability and level of accuracy. Indeed, proprietary data is, as noted, shared directly and voluntarily by the brand’s target audience.

As a result, collecting first-party data allows companies to refine their customer knowledge while complying with current regulations on privacy and data protection (such as the GDPR in Europe).

A collaborative study conducted by Google and Boston Consulting Group revealed that marketing campaigns leveraging first-party data can increase revenue by a factor of 2.9. while reducing costs by a factor of 1.5. Additionally, according to a Convert study, 92% of marketers consider proprietary data essential for their company’s growth.

How to effectively collect first-party data ?

Nowadays its more and more complicated to collect first party data. Indeed, consumers are more cautious about how their data is protected and used by companies. Additionally, governments and major technology giants have also restricted access to third-party data.

Brands must therefore find new ways to encourage their prospects and customers to voluntarily share personal information. Gamification is a very effective collection lever as it makes the process more enjoyable and engaging, while also rewarding users.

Indeed, studies show that 90% of consumers willingly provide first-party data when they perceive a fair exchange. Transparency is also crucial when it comes to capturing and using proprietary data, as it helps build user trust.

Here are 4 first-party data collection strategies that rely on interactive marketing.

1. Collect first-party data with interactive surveys or quizzes

One very effective way to collect first-party data is simply to ask your audience for their opinions through a survey or test their knowledge through a quiz.
L’entreprise peut ainsi recueillir de précieuses informations sur les préférences de ses prospects pour personnaliser ses futures campagnes.

Denmark’s largest bank, Danske Bank, for example, shared a quiz on a complex topic but central to its audience: how homeowners can obtain public subsidies to make their homes more energy-efficient. It created a quiz that not only allowed it to educate its clients, but also to collect targeted information about a specific segment (homeowners).

Interactive surveys also allow for data collection to better segment your audience. For example, a brand can gather customer preferences by asking its followers about their favorite product. Based on the results, it can target each segment with a series of clickable stories featuring only products in the chosen color or material. The collected data can also be used to personalize email campaigns or push notifications for its e-commerce app.

first party data

2. Reward users to encourage them to share data

Consumers are more likely to share their data if they see a benefit in doing so. A good way to motivate them is to offer them exclusive discounts in exchange for information about their purchasing preferences, for example. The brand can then run a 100% winning contest through which participants receive e-coupons after filling out a form asking for their opinions on a topic.

Companies can also maximize the acquisition of first-party data by using more strategically their subscription or registration forms (for example, to a newsletter). They can encourage website visitors to subscribe to a mailing list or create an account by highlighting the benefits they will receive (such as a discount voucher, early access to new features, etc.).

This not only establishes a direct connection with users but also allows for the collection of essential information to create tailored marketing strategies.

3. Collect first-party data through your loyalty program

The development of a loyalty program is an effective way to collect first-party data while fostering customer engagement. As users progress through the program, the brand can gather valuable information on their preferences, behaviors, and purchase histories.

Starbucks is an excellent example of how a company can capitalize on its loyalty program to collect proprietary data. Customers earn “stars” for each purchase, which they can then redeem for free food and drinks.

But to join this program, customers must register and provide personal information. As they make purchases, Starbucks collects valuable first-party data, such as their purchasing preferences. This data allows Starbucks to offer personalized promotions, thereby enhancing customer loyalty and retention.

4. Create and share interactive content

Creating interactive content, which goes beyond traditional photo or video posts, also allows for the collection of first-party data. By offering users dynamic and participatory experiences, brands encourage them to share valuable information.

MM’s, for example, capitalized on the popularity of puzzles by launching an interactive campaign on its social networks: Eye Spy Pretzel .

This marketing game challenged users to find a pretzel hidden in a picture filled with MMs. To unlock it, participants were asked to fill in a simple form.

In addition to collecting data and optin, the campaign was a huge success, resulting in a significant increase in engagement and brand awareness.

Conclusion

To collect first-party data and engage your audiences, your brand can leverage creative strategies. Gamification will not only transform data sharing into an interactive and enjoyable experience but also reward users and convert them more effectively into customers. Discover all our gamification mechanics to energize your data collection strategy.

In 30 minutes, we’ll show you how to launch your own high-performance interactive marketing campaign.

Everything you need to know about data collection in 2024

Everything you need to know about data collection in 2024

You probably already know this, but the world of data is in a state of flux. The deletion of third-party cookies is underway today, providing better protection for users in accordance with the RGPD. If you are not familiar with these terms (and even tend to give you a headache), then you’ve come to the right place.

Let us unravel the mysteries of data collection, zero-party and first-party data! Let’s find out together the developments and how these changes can impact your day-to-day personal and professional strategies for collecting data.

Why collect data and what exactly is involved?

First and foremost, it is important to understand the current content and the terms used. We will therefore introduce you to those rather barbaric terms zero, first and third party data.

What are zero-party first-party data?

Zero-party data
Zero party data is considered to be the Holy grail for any business!
And why is that? because it’s data that users voluntarily provide to the company. It is valuable because it is considered to be accurate and reliable. It can include user preferences, interests and demographic data. Surveys, polls and competitions are the best ways to collect this data.

First-party data
First party data is collected via a company website, for example. It cannot be accessed outside this context and is collected securely. This data is used to improve the user experience or to target advertising. It may contain several types of information (name, email address, telephone number, shopping list or information relating to visits to a site). It is collected when a customer account is created or when a conversion pixel is installed on the website.

Second-party data
Second-party data is collected via a third-party. The third party holds the data on a first-data basis, i.e on its own site. It is therefore an exchange between two companies, with no intermediary.

And what about third-party data?

  “Hi, it’s us cookies!”

Third-party data
Or third-party cookiesare data collected by intermediaries on the site visited. This data is collected from domains other than that of the site visited. Unlike second-party data, which we briefly discussed above, this data is generally managed by third parties.
Third-party cookies record browsing habits, the sites visited or the keywords searched and are used for advertising.

By the way, why are you suddenly hearing about these third-party cookies? As it happens, the impact on users’ privacy has been the subject of much debate recently. Critics accuse these uses of data collection without the consent of users. Which is an alarming subject, needless to say.

In response to these concerns, many browsers have decided to restrict third-party cookies. New regulations, such as the RGPD in Europe, have been put in place to ensure that users are better informed about this rather unusual data collection.

This is the reason why today and every time we visit a website, were inundated with banners and pop-ups asking us to accept cookies!”

So, in order to respect the privacy of their users, many advertisers have started to turn to other types of cookies. Like the first-party and zero-party cookies that you are now familiar with, which are less intrusive (while offering more qualified advertising targeting).

Lead recruitment guide

What are the developments and how to anticipate them?

Learn to adapt to the cookieless world

The question of the disappearance of third-party cookies is not new. Let’s just say that it was highlighted by Google’s latest intervention on the subject. Indeed, several browsers such as Safari, Firefox and Tor have already taken the plunge. Google is therefore aligning itself with the competition by scheduling the deletion of third-party cookies from its search engine.

However, private advertising accounts for a large proportion of the tech giant’s revenue. We’re talking about 80% of global sales here, and to make up for this future shortfall, Google is already offering transitional tools.

This is the case with the Google Privacy Sandbox API , which is designed to replace third-party cookies.

How? This project consists of a suite of open APIs for delivering targeted advertising. Without having to collect and analyse user data (to protect their privacy).

Let’s explain:

  • Data will be stored in users’ browsers and will no longer be collected by third parties.
  • Groups of individuals will now be targeted. There will therefore no longer be individual targeting, which will focus on the common interests of a group of people.
  • The data will therefore be less focused on an individual and this will limit the risks associated with the theft of private data.

This new tool proposed by Google, although very useful, will therefore be very different from the uses we are familiar with, and the relevance of the targeting remains to be proven.

A transitional solution would then be to look at other types of data to compensate for data depreciation rather than turning to so-called “alternative tools.

Conquering zero party data

  Remember. At the beginning of this article, we talked about a type of data that is considered to be the Holy Grail for any company! If you’re going to change your data collection strategy, why not opt for the most advantageaous model?

So it’s zero-party data that we recommend you focus on.

This strategy is above all based on contract of trust between a company and its customers. And to establish this trust, brands seek to interact intelligently with their customers. In the current climate of tension surrounding data collection, it is important for companies to reassure customers while continuing to gather valuable information.

As a reminder, zero-party data is advantageous because it allows consumers to provide their data on a completely voluntary basis. When it comes to capturing purchasing intentions or customer preferences, this type of data collection represents the future of digital marketing.

But engaging your audience in this way is not so simple.

In addition to the trust placed in the brand, users also need to make the most of this exchange of good practices.

Here, the choice of the word game is particularly appropriate. An interactive format will tend to increase the time spent with the brand as well as brand recall. What’s more, if the brand offers a real interest in interacting with it – with an endowment for example – this will naturally increase the attachment and trust that users have in the brand.

Data zero-party, solutions for engaging your audience following data collection

Now you know all about good practice in data collection. It’s now time to look at the practical solutions available to you for putting in place a data collection strategy in line with your users’ interests.

Interactive campaigns: the ideal solution for generating qualified leads?

The timeless interactive mechanics can be used to meet objectives of engagement and lead qualification. Here, the idea is to spend time with your audience and give them a voice to capture thier buying intent.

Data collection customizer

Customizable is the word that best describes the Customizer mechanism. It is its main asset. In this example, we chose to customize a shoe, but it could have been a completely different product. In the end, in this strategy, the product doesn’t matter, it’s the potential for customisation that interests us.

Offering users the chance to choose the style of the next flagship product in a collection is extremely engaging and offers several avenues for collecting behavioural data:

  • customer knowledge (campaign registration form)
  • product preference
  • user preference

The customisable form can be used to collect qualified data and the selected mechanics.

Say goodbye to traditional display and hello to interactive display to engage your audience

Interacting with your audience using interactive display means that you ensure that your brand is promoted and remembered.These are the key-words of this atypical model, which above all keeps its promises: engage and stand out.

In this example, the Memory mechanic encourages the user to discover the cards in less than 30 seconds. The very principle of the game is to memorise the cards. This makes it easier to pass on important information. at the end of the game, a redirection completes the fun.

Conclusion

Finally, it is understood that the data collection strategy model is changing. The important thing is to anticipate these changes. By opting for the model that is most advantageous for you, but also and above all your users. Zero party data collection is seen as the most promising solution.

In a world without cookies, it is above all a contract of trust between a company and its consumers. In 2024, it will be necessary to interact intelligently and benevolently with its audience. Don’t hesitate to let people have their say to find out about purchasing intentions, customer preferences or simply to get to know your contacts better.

In 30 minutes, we show you how data collection can revolutionise your marketing strategy